Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Perfect and Outstanding Attendance Award for 2019 and 2020 for Horizon 2019 and 2020 for Horizon
Timeline
Generic

Robin J. Drew

Saint John

Summary

Experienced professional with a solid foundation in customer support. Adept at problem-solving, communication, and conflict resolution. Recognized for collaborative teamwork and flexibility in meeting evolving demands to deliver outcomes. Proficient in handling large volumes of inquiries, offering technical support, and ensuring customer contentment. Dependable and innovative, consistently surpassing goals in dynamic settings.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Portfolio Support Agent

Horizon Health
06.2015 - Current
  • Utilizing strategic scheduling techniques to assist with staffing while coordinating with unit managers to maximize base level needs for the three units I service. Understanding the principles of proper coding while abiding contractual obligations and Horizon policies to properly code staff for time keeping purposes. Required to maintain advance scheduling and awarding for all three units from day 15 to 8 week window using UKG and Vocantus programs. Training new staff while managing a busy workload and maintaining strict deadlines are also required. Other programs used in this role are ODCC, Outlook, and LOD Power app. This role requires a great deal of multi-tasking, time management, ability to remain calm and professional while working in a very fast paced, high pressure environment. Punctuality, impeccable attendance, high attention to detail, prioritizing, diligence, speed, accuracy, and strong communication skills are key attributes for this position.

Accounting Clerk

East Coast Moving
04.2014 - 09.2014
  • Worked as an accounting clerk as part of the work placement program upon graduation from NBCC. Responsible for processing accounts payables and receivables for nine companies using Adagio accounting software. Role required dealing with large quantities of financial and confidential data.

Outside Sales Representative

Brunswick News
04.1992 - 07.2011
  • Business-to-business sales servicing approximately 40 clients in Saint John and Nova Scotia as well as new business development. Role required strong sales, various software program knowledge, proficient and immense knowledge of all newspaper products owned by Brunswick News, exceptional customer service, creativity, problem solving, negotiation, prioritization, multi-tasking skills, design and implementation of display advertisements. Ordered supplies for two departments and maintained record. Responsible to delegate all inbound calls and emails to appropriate staff internally and externally. Processed all sponsorship display advertising. Promoted to many roles in various departments throughout career: Classified Advertising Sales Representative (1992-1998), support back-up staff for ROP, Classified, Showtime, Special Features, and Weekender Pagination (1992-1999), Inside Sales Representative (1998-1999), Account Management/National Sales Representative (1999-2011), Outside Sales Representative (2011).

Education

Office Administration Executive Program -

NBCC
Saint John, NB
06.2014

Microsoft Office Master Certification - undefined

J.D. Irving Limited
Saint John, NB
10.2006

Microcomputer Operator Program - undefined

Eastern Business Computer Institute
Saint John, NB
06.1991

Skills

  • Typing speed of 59 words per minute
  • Skilled in Microsoft Office applications
  • Effective customer service skills
  • Quick to adapt to new software tools
  • Proficient in telephone and email communication
  • Proactive in embracing change
  • Facilitated training for diverse staff positions
  • Strong background in account service and support
  • Proficient in multi-tasking
  • Experienced in deadline-driven environments
  • Coordinator for monthly initiatives
  • Conscientious and meticulous approach
  • Discretion in handling confidential matters
  • Event coordination
  • Strong prioritization abilities
  • Skilled in professional document presentation
  • Knowledge of clinical terminology
  • Document organization skills
  • Integrated publishing and design skills
  • Experience with Simply Accounting
  • Experienced with Adagio software
  • Analytical writing and reporting

Accomplishments

Achieve deadlines for advance scheduling needs as Portfolio Staffing Agent.


Collaborate with team members to cover absences and assist with other teams members to achieve deadline goals.


Assist managers with various issues to help with staffing requirements and assist in resolutions,


Utilizing skillset of proficient time keeping practices to avoid pay queries and time corrections,



Languages

English
Professional Working

Certification

Office Administration Executive Program January 2013-

NBCC, Saint John, NB June 2014


J.D. Irving Microsoft Office Master Certification October October 2005 - September 2006


Microcomputer Operator Program September 1990-

Eastern Business Computer Institute, Saint John, NB June 1991

Perfect and Outstanding Attendance Award for 2019 and 2020 for Horizon 2019 and 2020 for Horizon

Awards given as part of the Horizon Attendance Management Program Initiative.

Timeline

Portfolio Support Agent

Horizon Health
06.2015 - Current

Accounting Clerk

East Coast Moving
04.2014 - 09.2014

Outside Sales Representative

Brunswick News
04.1992 - 07.2011

Microsoft Office Master Certification - undefined

J.D. Irving Limited

Microcomputer Operator Program - undefined

Eastern Business Computer Institute

Office Administration Executive Program -

NBCC

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Robin J. Drew