Robin Hides
Kelowna,BC
Summary
. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
VitalAire Healthcare
05.2021 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
Customer Service Supervisor
Fido
08.2020 - 04.2021
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Electronics Sales Associate/ Level 3 First Aid
Walmart
06.2014 - 07.2020
- Applied knowledge of electronics products to educate prospects and customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Processed credit and debit card payments to complete customer buying experience.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Reconciled till
Youth Care Worker
Metis In Motion/Shining Mountains
11.2013 - 12.2015
- Completed clear and concise documentation of youth behavior and actions.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
- Set up talks with members of the community that had employment in areas of interest to youth in the program to discover how the youth might be able to become employed in a similar position
- arranged meetings at colleges and universities to find out ways to get funding for youth to attend college or university
Education
Sterilization Technician Certificate
SAIT
Calgary, AB06.2020
High School Diploma -
Kelowna Secondary School
Kelowna, BC06.1990
Skills
- Office Administration
- Organizational Standards
- New Hire Training
- Program Oversight
- Administrative Support
- Spreadsheet Development
- Cash Management
Certification
Work Safe BC Occupational First Aid Level 3 , St John Ambulance - expires 2026-09-29
Timeline
Patient Care Coordinator
VitalAire Healthcare
05.2021 - Current
Customer Service Supervisor
Fido
08.2020 - 04.2021
Electronics Sales Associate/ Level 3 First Aid
Walmart
06.2014 - 07.2020
Youth Care Worker
Metis In Motion/Shining Mountains
11.2013 - 12.2015
Sterilization Technician Certificate
SAIT
High School Diploma -
Kelowna Secondary School
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