Robin Hides
West Kelowna,Canada
Summary
Dynamic Patient Care Coordinator with a proven track record at VitalAire Healthcare, excelling in patient relations and process improvement. Skilled in data privacy and conflict resolution, I enhanced communication systems, streamlining patient flow and ensuring compliance with regulatory standards. Committed to delivering exceptional support and fostering collaborative care environments.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
VitalAire Healthcare
Kelowna, Canada
05.2022 - 10.2025
- Served as primary liaison among patients, physicians, and hospital staff to enhance communication.
- Collaborated with multidisciplinary care teams to provide tailored patient support and improve coordination.
- Ensured strict confidentiality and data security in compliance with regulatory standards.
- Streamlined patient flow by identifying opportunities for improved communication systems.
- Managed appointment scheduling, maintaining an organized calendar for patient and clinic needs.
Customer Service Supervisor
Fido
Kelowna, Canada
08.2020 - 04.2021
- Led a team in resolving customer inquiries and escalations, implementing solutions that enhanced satisfaction and loyalty.
- Coordinated with internal and external stakeholders to maintain high service standards and prompt response times.
- Protected sensitive customer data through diligent privacy practices.
Electronics Sales Associate / Level 3 First Aid
Walmart
West Kelowna, Canada
06.2014 - 07.2020
- Delivered personalized, knowledgeable service to customers, driving repeat business and trust.
- Accurately processed transactions, returns, and discounts, maintaining balanced tills and smooth daily operations.
- Supported merchandising and optimized product displays to create an engaging shopping experience.
- Served as a Level 3 First Aid attendant, providing assistance during emergencies.
Youth Care Worker
Métis in Motion / Shining Mountains
Red Deer, Canada
11.2013 - 12.2015
- Fostered supportive relationships with youth and families, helping them navigate challenges and access resources.
- Provided crisis intervention, peer counseling, and clear documentation of behavior plans and progress.
- Collaborated with community partners to create empowering programs and educational opportunities for high-risk youth.
- Helped coordinate funding and program access for post-secondary education initiatives.
Education
Occupational First Aid Level 3 -
St. John Ambulance (WorkSafeBC)
09.2026
Sterilization Technician Certificate - Calgary, AB
SAIT
Calgary, AB06.2020
High School Diploma - Kelowna, BC
Kelowna Secondary School
Kelowna, BC06.1990
Skills
- Administrative Support & Coordination
- Patient & Customer Relations
- Data Privacy & Confidentiality
- Scheduling & Calendar Management
- Training & Onboarding Support
- Conflict Resolution & De-escalation
- Process Improvement & Efficiency
- Microsoft Office & Data Entry
- Microsoft Office Suite (Word, Excel, Outlook)
- Google Documents
- Salesforce & JANE Patient Management Systems
- Data Entry & Documentation
- Basic CRM Tools
Timeline
Patient Care Coordinator
VitalAire Healthcare
05.2022 - 10.2025
Customer Service Supervisor
Fido
08.2020 - 04.2021
Electronics Sales Associate / Level 3 First Aid
Walmart
06.2014 - 07.2020
Youth Care Worker
Métis in Motion / Shining Mountains
11.2013 - 12.2015
Occupational First Aid Level 3 -
St. John Ambulance (WorkSafeBC)
Sterilization Technician Certificate - Calgary, AB
SAIT
High School Diploma - Kelowna, BC
Kelowna Secondary School