Robin Heer
Caledon,ON
Summary
Professional with strong background in sales management, ensuring efficient inventory control and exceptional customer service. Skilled in identifying and sourcing components, providing technical support, and collaborating with team members to achieve collective goals. Known for reliability, adaptability, and results-driven approach in fast-paced environment. Highly knowledgeable in various systems, parts catalogs, and vendor relations, ready to contribute effectively.
Overview
6
6
years of professional experience
Work History
Parts Advisor
Ford INC
04.2024 - 03.2025
- Managed inventory levels to ensure availability of parts and accessories.
- Assisted customers with parts identification and selection through effective communication.
- Processed orders accurately using dealer management systems to maintain workflow efficiency.
- Conducted regular audits of stock to identify discrepancies and improve accuracy.
Online Operations Manager
Walmart INC
12.2021 - 09.2023
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Implemented operational strategies that improved workflow efficiency across multiple departments.
- Led training sessions for staff on best practices in inventory control and customer service protocols.
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
Customer Experience Associate
Walmart INC
08.2019 - 12.2021
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Streamlined feedback collection processes to enhance service quality and customer satisfaction.
- Collaborated with cross-functional teams to resolve customer inquiries and improve service delivery.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
Education
Motive Power Program
Centennial College
Scarborough, ON08-2025
High School Diploma -
Sandalwood Heights Secondary School
Brampton, ON06.2020
Skills
- Time Management
- Organized
- Adaptability
- Team Collaboration
- Problem Solving
- Microsoft Office
- Google Sheets
- Visual Merchandising
- Shipping procedures
- Parts cataloging
- Stock control
- Operations management
Languages
English
Native or Bilingual
Punjabi
Full Professional
Timeline
Parts Advisor
Ford INC
04.2024 - 03.2025
Online Operations Manager
Walmart INC
12.2021 - 09.2023
Customer Experience Associate
Walmart INC
08.2019 - 12.2021
Motive Power Program
Centennial College
High School Diploma -
Sandalwood Heights Secondary School
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