Robin Haggerty
Dawson Creek,Canada
Summary
Energetic Office Manager with advanced organizational, technical, and business expertise. Supports physicians in day-to-day operational functions and accomplishes business/patient goals. Attentively assists office staff and patients, identifying opportunities for improvement.
Overview
22
22
years of professional experience
Work History
Office Manager
Dawson Creek Medical Clinic
Dawson Creek , Canada
09.2023 - Current
- Payroll,HR
- Staffing, schedule, hiring, dismissals
- Monthly overhead
- Contracts new hires and doctors
- Creating/Managing new templates on the EMR system
- Order supplies when needed, supplies checked 2x a week
- Billing's and payables
- Deal with maintenance and building owners
- Coordinate with northern health staff for complex care meetings
- Train staff on the system and running of rooms
- Send related/requested documents to specialist or new facilities
- Email and mail correspondence
- Answering phones and updating messages
- Book meetings monthly with pharmaceutical reps
- Order clinic samples and medication for patients
Financial Services
Dawson Creek Farmers' Market
Dawson Creek , Canada
06.2017 - Current
- Handled data and client communications and filling procedures with a new and improved system
- Resolved customer inquiries, complaints, and requests in a timely manner.
- Monitored daily operations of the financial services department.
- Developed procedures for improved accuracy and efficiency of financial service operations.
Investment And Mortgage Specialist
CIBC
Dawson Creek , Canada
11.2008 - 08.2014
- Assisted several customers each day by answering questions, responding to inquiries and handling telephone requests
- Obtained documents, clearances, certificates and approvals from local, and provincial agencies
- Worked directly with management on a daily basis to discuss goals or issues with accounts
- Entered details such as payments, account information and call logs into various systems
- Performed initial client assessment and analysis to begin research process
- Answered average of 60+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
- Copied, logged and scanned supporting documentation and placed all information in client files
Communications Officer
Statistics Canada
Dawson Creek , Canada
01.2006 - 12.2006
- Every month, investigating and resolving discrepancies to keep accounts up to date While working with tight deadlines
- Answered all customer questions and concerns and sought resolution
- Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general
Dawson Creek Secondary School
Dawson Creek , Canada
01.2003 - 12.2003
Education
Dawson Creek Secondary School -
Dawson Creek Secondary School
Dawson Creek12.2003
Skills
- Accounts Receivable
- Bookkeeping
- Financial Services
- Financial Report Writing
- Office Management
- Payroll
- Policy Development
- Accounts Payable
- Account Reconciliation
- Management
- Recruiting
- Event Planning
- Data Entry
- Staff Management
- Administrative Support
Personal Information
Willing To Relocate: Anywhere
Timeline
Office Manager
Dawson Creek Medical Clinic
09.2023 - Current
Financial Services
Dawson Creek Farmers' Market
06.2017 - Current
Investment And Mortgage Specialist
CIBC
11.2008 - 08.2014
Communications Officer
Statistics Canada
01.2006 - 12.2006
Dawson Creek Secondary School
01.2003 - 12.2003
Dawson Creek Secondary School -
Dawson Creek Secondary School
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