Robin Haggerty
Dawson Creek,Canada
Summary
Energetic Office Manager with advanced organizational, technical, and business expertise. Supports physicians in day-to-day operational functions and accomplishes business/patient goals. Attentively assists office staff and patients, identifying opportunities for improvement.
Overview
22
22
years of professional experience
Work History
Office Manager
Dawson Creek Medical Clinic
Dawson Creek, Canada
09.2023 - Current
- Payroll,HR
- Staffing, schedule, hiring, dismissals
- Monthly overhead
- Contracts new hires and doctors
- Creating/Managing new templates on the EMR system
- Order supplies when needed, supplies checked 2x a week
- Billing's and payables
- Deal with maintenance and building owners
- Coordinate with northern health staff for complex care meetings
- Train staff on the system and running of rooms
- Send related/requested documents to specialist or new facilities
- Email and mail correspondence
- Answering phones and updating messages
- Book meetings monthly with pharmaceutical reps
- Order clinic samples and medication for patients
Financial Services
Dawson Creek Farmers' Market
Dawson Creek, Canada
06.2017 - Current
- Handled data and client communications and filling procedures with a new and improved system
- Resolved customer inquiries, complaints, and requests in a timely manner.
- Monitored daily operations of the financial services department.
- Developed procedures for improved accuracy and efficiency of financial service operations.
Investment And Mortgage Specialist
CIBC
Dawson Creek, Canada
11.2008 - 08.2014
- Assisted several customers each day by answering questions, responding to inquiries and handling telephone requests
- Obtained documents, clearances, certificates and approvals from local, and provincial agencies
- Worked directly with management on a daily basis to discuss goals or issues with accounts
- Entered details such as payments, account information and call logs into various systems
- Performed initial client assessment and analysis to begin research process
- Answered average of 60+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information
- Copied, logged and scanned supporting documentation and placed all information in client files
Communications Officer
Statistics Canada
Dawson Creek, Canada
01.2006 - 12.2006
- Every month, investigating and resolving discrepancies to keep accounts up to date While working with tight deadlines
- Answered all customer questions and concerns and sought resolution
- Strengthened financial management processes to bring errors to near-zero in reporting, payroll administration and general
Dawson Creek Secondary School
Dawson Creek, Canada
01.2003 - 12.2003
Education
Dawson Creek Secondary School -
Dawson Creek Secondary School
Dawson Creek12.2003
Skills
- Accounts Receivable
- Bookkeeping
- Financial Services
- Financial Report Writing
- Office Management
- Payroll
- Policy Development
- Accounts Payable
- Account Reconciliation
- Management
- Recruiting
- Event Planning
- Data Entry
- Staff Management
- Administrative Support
Personal Information
Willing To Relocate: Anywhere
Timeline
Office Manager
Dawson Creek Medical Clinic
09.2023 - Current
Financial Services
Dawson Creek Farmers' Market
06.2017 - Current
Investment And Mortgage Specialist
CIBC
11.2008 - 08.2014
Communications Officer
Statistics Canada
01.2006 - 12.2006
Dawson Creek Secondary School
01.2003 - 12.2003
Dawson Creek Secondary School -
Dawson Creek Secondary School
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