Robin E. Clark
Sacramento
Summary
Accomplished and results-oriented professional with 25 years of demonstrated expertise in customer service, and operations management as well as credit and collections. Outstanding management experience in a call center environment. Comprehensive and in-depth experience in all aspects of customer support with an emphasis on networking, consumer, and commercial collections. Strong leadership skills with the ability to adapt to changing work environments and diverse working atmospheres to include management of workers, vendors, and customers. Organized and detail-oriented with excellent abilities in leading business-related activities, motivating staff, and devising customer service programs while building and maintaining strong business relationships.
Experienced with managing accounts receivable and ensuring timely collections. Utilizes exceptional analytical skills to reconcile accounts and identify discrepancies. Track record of maintaining accurate financial records and fostering productive client relationships.
Overview
33
33
years of professional experience
Work History
Accounts Receivable Specialist
BAY CITY BOILER
Stockton, CA
08.2021 - 09.2026
- Managed accounts receivable processes, ensuring timely invoicing and collections.
- Led initiatives to improve cash flow through enhanced payment processing procedures.
- Developed and implemented strategies for reducing outstanding receivables.
- Reconciled customer accounts to maintain accurate financial records.
- Analyzed aging reports to identify collection trends and opportunities for improvement.
- Collaborated with cross-functional teams to resolve billing disputes efficiently.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Consumer Collections Representative
Safe America Credit Union
Pleasanton, CA
06.2015 - 09.2020
- As a Modification and Loan Process Specialist, performed various aspects of collections by calling 60- to 120-day delinquent loans. Ensure and prioritize service is given in a timely manner.
- Handle payments, verify proof of insurance, do skip tracing on outstanding loans, make notation on all accounts, review potential fraud activity or unauthorized charges, and assist customers on inquiries.
- Conduct activities pertaining to the collection of delinquent accounts, either directly or through appropriate collections channels to ensure payment from clients, dealerships, and insurance companies.
- Compiled and analyzed data for monthly reviews of delinquent accounts, providing insights to improve collection strategies.
- Negotiated, implemented, and maintained payment plans for accounts, and recommended strategic disposition processes for delinquent and unpaid accounts.
Operations Manager / Telesales Supervisor
Clean Net of the Bay Area
Oakland, CA
02.2006 - 03.2015
- Ensured that the facilities managed under contract were cleaned correctly and according to the client’s contracts or standards. Completed daily inspections of client’s facilities to ensure work was done properly.
- Duties also included investigation of client’s complaints of missed or improperly cleaned areas as well as taking necessary steps to ensure the problem would not recur including terminating contractors who were in continuous violations, missed appropriate work duties, or any thefts occurring during their shift.
- Administered all aspects of communications in a call center environment. Handled 250 inbound and outbound calls per shift. Developed leads/maintained database of prospects for outside sales department.
- Coordinated with accounting department to ensure accurate billing and timely issuance of credits.
Customer Service Representative
AT&T Cable – formerly TCI Cable
Hayward, CA
03.1994 - 01.2006
- Handled high-volume inbound calls regarding customer accounts, maintained proper database on services rendered, ensured proper information was documented for correct billing, and completed light collections on delinquent accounts. Researched misapplied payments and verified credits during poor reception or outages.
Education
Bachelor of Arts - Business
Syracuse University
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Accounts receivable
- Aging reports analysis
- Credit and collections
- Client relations
- Cash application
- Debt recovery
- Dispute resolution
- Team bonding
- Invoice processing
- Customer service support
- Data analysis
Timeline
Accounts Receivable Specialist
BAY CITY BOILER
08.2021 - 09.2026
Consumer Collections Representative
Safe America Credit Union
06.2015 - 09.2020
Operations Manager / Telesales Supervisor
Clean Net of the Bay Area
02.2006 - 03.2015
Customer Service Representative
AT&T Cable – formerly TCI Cable
03.1994 - 01.2006
Bachelor of Arts - Business
Syracuse University