Robin Derksen
OLDS,AB
Summary
Personable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
5
5
years of professional experience
Work History
OFFICE ADMINISTRATOR
PRAIRIE DOG WELNESS
12.2021 - Current
- Welcoming clients and visitors in person and by phone
- General administration duties including: filing, faxing, scanning, e-mailing, regular mail, phone calls
- Scheduling and managing appointment for patients using clinic software ChiroSuit
- Processing payments through extended healthcare plans, general cash and debit machine
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
CLIENT CARE COORDINATOR
IMPACT HEALTH
09.2020 - 12.2021
- Welcoming clients and visitors in person and by phone
- General administration duties: filing, faxing, scanning, e-mailing, regular mail and office supplies
- Scheduling and managing appointment for patients using clinic software Jane
- Processing payments through extended healthcare plans, motor vehicle accidents, WCB, general cash and debit machine
- Assisting patients and therapists which includes hot packs, tens machine and ultra sound
- General cleaning duties of clinic
- Prepared monthly statements for motor vehicle accidents
- Entrusted with general banking duties and deposit
- Oversee and trained other administration team members
RECEPTIONIST
ALL ABOUT U MASSAGE
08.2019 - 05.2020
- Scheduled, Confirmed appointments using software Boxy, for a team of 8 RMT"S
- Assisted internal staff with clerical and administrative and cleaning needs to maximize efficiency and team productivity
- Tracking individual RMT'S daily amounts
Education
Pharmacy Assistant Diploma - Pharmacology
CDI College
Red Deer, AB09.2018
Skills
- Coordinating Appointments
- Telephone Skills
- Filing/Documentation
- Administrative Support
- Billing Insurance/MVA/WCB
- Ability to collaborate with healthcare providers and team members
Timeline
OFFICE ADMINISTRATOR
PRAIRIE DOG WELNESS
12.2021 - Current
CLIENT CARE COORDINATOR
IMPACT HEALTH
09.2020 - 12.2021
RECEPTIONIST
ALL ABOUT U MASSAGE
08.2019 - 05.2020
Pharmacy Assistant Diploma - Pharmacology
CDI College
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