Robin Crowell-Peard
Uxbridge,ON
Summary
As an energetic and multilingual professional with a diverse background spanning hospitality, fitness, and maritime industries, I am adept at navigating dynamic environments. Renowned for my dynamic guest and customer service skills, I am dedicated to fostering welcoming atmospheres and excelling in collaborative settings. With a poised and personable demeanor, I effortlessly build strong customer relations.
Fluent in French, I bring a valuable multicultural perspective to any team or project. My passion for East Asian cultures further enriches my perspective and drives my desire to delve deeper into East Asian Studies. I am eager to embark on a journey of personal and intellectual growth at Glendon Campus, York University, where I aim to immerse myself in the exploration of East Asian cultures and beyond.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chief Stewardess
M/Y ZULU (37m)
05.2019 - 03.2023
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Maintained immaculate presentation of the yacht''s interior spaces, contributing to an upscale ambiance for guests.
- Organized and executed high-quality events on board, tailoring each experience to meet guest preferences.
- Streamlined provisioning processes by establishing strong relationships with local suppliers and vendors.
- Monitored budgets closely while maintaining superior levels of service quality onboard.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Private Event Server
Scandenavian Catering
05.2015 - 03.2023
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
- Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Cleared dishes and glassware quickly following each course.
Certified Personal Trainer
Self Employed
08.2017 - 05.2019
- Enhanced client fitness levels by creating personalized workout routines tailored to individual goals and abilities.
- Improved overall client satisfaction by providing attentive coaching, guidance, and motivation throughout training sessions.
- Reduced injury risk for clients with proper form instruction and exercise modifications based on individual needs.
- Developed customized nutrition plans to support clients'' weight loss, muscle gain, and performance goals.
Receptionist
Fitlane
09.2015 - 09.2016
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Processed payments efficiently, ensuring accurate billing records for both members and the facility.
- Assisted with marketing initiatives, promoting special events and membership deals to attract new clients and retain existing ones.
Film Production Assistant/Wardrobe Stylist
Brain Power Studio
09.2012 - 03.2015
- Enhanced wardrobe organization by implementing effective storage solutions and labeling systems.
- Ensured timely costume changes by assisting actors with fittings, alterations, and repairs.
- Assisted in the creation of custom garments, contributing to unique and memorable character looks.
- Enhanced film production quality by managing equipment, props, and sets in a timely manner.
- Supported post-production teams by organizing footage and logging detailed notes for editing purposes.
- Organized catering services for on-set meals, ensuring timely delivery of food to accommodate busy shooting schedules.
Education
High School Diploma -
Dr. Bette Stephenson Centre For Learning
Richmond Hill, ON06.2024
Diplôme BPJEPS AGFF Mention D - Exercise Science For Health And Performance
CREPS PACA
Boulouris06.2017
Skills
- Strong Work Ethic
- Detail Oriented
- Guest Relations
- Interior Maintenance
- Hospitality service expertise
- Silver service expertise
- Exceptional leadership
- Superior organization
- Adaptability and Flexibility
- Professionalism
- Cultural Awareness
- Language skills
Languages
English
Native or Bilingual
French
Full Professional
Japanese
Limited Working
Certification
- STCW10
- ENG1
- Marine Basic First Aid, PSC1, CPR & AED Training
- HABC Level 2
- Purser, The Crew Academy
- Mental Health First Aid, The Crew Academy
- Management & Leadership, The Crew Academy
- Pure Service, The Crew Academy
- Interior Excellence, The Crew Academy
- Power Boat Level 2
Timeline
Chief Stewardess
M/Y ZULU (37m)
05.2019 - 03.2023
Certified Personal Trainer
Self Employed
08.2017 - 05.2019
Receptionist
Fitlane
09.2015 - 09.2016
Private Event Server
Scandenavian Catering
05.2015 - 03.2023
Film Production Assistant/Wardrobe Stylist
Brain Power Studio
09.2012 - 03.2015
High School Diploma -
Dr. Bette Stephenson Centre For Learning
Diplôme BPJEPS AGFF Mention D - Exercise Science For Health And Performance
CREPS PACA
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