Robin Citterelle
Maple Ridge,BC
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at SAFEWAY. Excelled in customer service and administrative roles by leveraging critical thinking and exceptional customer assistance skills. Achieved notable accuracy in transactions and data management, fostering positive relationships and efficient operations.
Energetic educator with proven skills capable of teaching diverse students at all age groups. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. Hardworking and passionate job seeker with strong organizational skills eager to secure teaching position. Competent at performing independently or as a member of the teaching team.
Overview
29
29
years of professional experience
Work History
CASHIER/CUSTOMER SERVICE
SAFEWAY
07.1995 - Current
- Engaged customers at the Customer Service Desk
- Immediately solving customer queries, complaints
- Recognized when to redirect issues to management
- Filed invoices, data entry, ordering supplies for the entire store
- Multi-tasked the Front/Service Desk with cashiering and phones
- Multi-tasked the Bakery front end with packaging products, assisting customers, and phones
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Administrative Assistant
Pat's Servies
02.2008 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Clerk 1
Adesa Auto Auction
09.2012 - 10.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
Bachelor of Arts - Geography Major/ Education Minor
Simon Fraser University
Burnaby, BC2009
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Critical Thinking
- Motivating students
- Classroom Management
- Parent-Teacher Communication
- Positive Role Model and Mentor
- Collaborative learning
- Child Development
- Elementary Education
Languages
English
Full Professional
French
Elementary
INTERESTS
Early Chidhood Education, Fitness, Ringette, Cooking, Reading, Watching Movies, Playing with Children, Coaching Ringette
Timeline
Clerk 1
Adesa Auto Auction
09.2012 - 10.2013
Administrative Assistant
Pat's Servies
02.2008 - 11.2017
CASHIER/CUSTOMER SERVICE
SAFEWAY
07.1995 - Current
Bachelor of Arts - Geography Major/ Education Minor
Simon Fraser University
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