Robin Achajian
St. Catharines,ON
Summary
Skilled Automotive Service Technician with a proven track record of enhancing customer satisfaction and shop efficiency, notably at garage liza my own shop . Expert in vehicle maintenance and repair, including advanced diagnostics and alignment services, coupled with exceptional organizational skills. Achieved significant improvements in preventive maintenance completion rates, leveraging expertise in heating and air conditioning systems and tire services. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
Automotive Service Technician
Robin Achajian
04.2011 - 10.2021
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Improved shop efficiency with systematic organization of tools, equipment, and parts inventory management systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Alignment Technician
Michelin
08.2002 - 11.2010
- Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
- Conducted regular inventory checks on tools, equipment, and supplies, ensuring adequate stock levels were maintained for efficient operations.
- Conducted beginning and end of shift tool inventory to provide good tool serviceability and accountability.
- Developed strong relationships with vendors to secure competitive pricing for parts required during repair processes.
- Diagnosed customer vehicle problems and assigned specific model repair kit needed for misalignment.
- Maintained tidy, clean work environment, reducing risk of lost tools or parts and enhancing shop safety.
- Operated under time constraints while prioritizing safety and emphasizing quality.
- Increased customer satisfaction with precise tire balancing, rotations, and repairs.
- Interacted with customers to explain issues causing misalignment or damage to vehicle.
- Supported management in developing new strategies to improve work processes related to alignment services within the workshop setting.
- Reduced customer complaints by ensuring meticulous wheel alignment services for various types of vehicles.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Educated customers about tire maintenance, repair and replacement.
Auto Body Mechanic
Automatic Service
03.1995 - 01.2001
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Consistently stayed current with industry trends and evolving technologies through continuous professional development opportunities.
- Demonstrated versatility in skills by working on various makes and models of vehicles, increasing overall shop capacity for handling diverse clientele needs.
- Collaborated with management to develop strategies for process improvements, leading to increased efficiency and profitability of the shop.
- Improved overall shop efficiencies by conducting regular maintenance checks on all equipment used in the auto body repair process.
- Enhanced vehicle appearance by performing paint jobs, dent repairs, and part replacements.
- Streamlined the repair process by effectively diagnosing and assessing damages for each project.
- Replaced and repaired vehicle parts according to work order instructions.
- Applied finishing techniques to enhance quality and appearance of repairs.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
Detailer
Super Clean
09.1993 - 07.1995
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Shined vehicle windows and windshields to remove water spots.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Built trust with clients through transparency in pricing structures, setting accurate expectations regarding turnaround times and costs associated with each project.
- Boosted team efficiency by effectively coordinating tasks and streamlining workflows in the detailing process.
- Maintained clean, tidy and safe work environment.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Polished windows and mirrors of vehicles and equipment.
Education
High School Diploma -
Zavarian
Syria06.1994
Skills
Heating and Air Conditioning
Vehicle maintenance and repair
Installations and repairs
Suspension Systems
Fuel systems
Tire Services
Automotive Maintenance
Fluid Checks
Alignment Services
Engine repair
Brake Systems
Steering systems
Changing Oil
Changing tires
Languages
English
Elementary
Arabic
Native or Bilingual
Armenian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Automotive Service Technician
Robin Achajian
04.2011 - 10.2021
Alignment Technician
Michelin
08.2002 - 11.2010
Auto Body Mechanic
Automatic Service
03.1995 - 01.2001
Detailer
Super Clean
09.1993 - 07.1995
High School Diploma -
Zavarian