Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

ROBILYN CASTILLO

Calgary

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Business Owner

Convenience Store
02.2019 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.

Sales Associate

Fresh Bakers (SFI Fresh Baker Corporation)
03.2019 - 07.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

In-Home Nanny

Ting Ting Cheng
10.2017 - 02.2019
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.

Sales Associate

Retail Express Incorparated
07.2001 - 12.2007
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associate of Science - Computer Secretary

STI College
05.1999

Skills

  • Customer service
  • Attention to detail
  • Driven and determined
  • Problem-solving skills
  • Time Management
  • Cash Handling
  • Multi-tasking strength
  • Listening Skills
  • Exceptional customer service
  • Retail Store Operations
  • Relationship Building
  • Goal-Oriented

Languages

English
Professional Working

Certification

Team Member of the Month

Punctuality


Timeline

Sales Associate

Fresh Bakers (SFI Fresh Baker Corporation)
03.2019 - 07.2019

Business Owner

Convenience Store
02.2019 - Current

In-Home Nanny

Ting Ting Cheng
10.2017 - 02.2019

Sales Associate

Retail Express Incorparated
07.2001 - 12.2007

Associate of Science - Computer Secretary

STI College

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ROBILYN CASTILLO