Robie Ann Magwelang
Toronto,ON
Summary
Experienced retail professional prepared for leadership role, bringing strong focus on team collaboration and achieving results. Skilled in managing transactions, training staff, and maintaining high customer service standards. Known for reliability and adaptability in dynamic environments, ensuring smooth operations and customer satisfaction. Expertise in problem-solving, conflict resolution, and inventory management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Manager
Popeye's
10.2023 - Current
- Managed daily cash deposits, ensuring accuracy
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Personal Support Worker Student
Belmont House
07.2025 - 08.2025
- Facilitated mobility for clients with physical limitations by providing assistance with transfers, ambulation, and range-of-motion exercises.
- Maintained client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.
- Utilized effective time management skills to ensure all clients received the necessary attention and support despite varying levels of need.
- Improved clients'' overall well-being through attentive support, encouragement, and companionship.
- Boosted client satisfaction through empathetic listening and prompt response to requests or concerns.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
Cashier Filipino Restaurant
Sale Salo
05.2022 - 10.2022
- Stocked, tagged and displayed merchandise as required.
- Approached every question or concern with calm and level-headed approach.
- Organized items on shelves to help customers locate products easily and quickly.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Restocked shelves to maintain well-organized and appealing store environment.
- Improved store cleanliness and safety with regular sanitation of cashier area and aisles.
- Assisted customers in locating products, leading to increased satisfaction and repeat business.
Education
Medix College
700 Lawrence Avenue Northyork ON W Suite 30010-2025
Monsignor Fraser College
146 Isabella St, Toronto ON MY4 1P606-2023
Skills
- Customer service
- Cash register operation
- Team leadership
- Time management
- flexibility
- problem solving
- compassion
- Emotional resilience
Languages
English
Certification
- CPR
- CPI
- Certified Personal Support Worker - waiting for graduation.
Timeline
Personal Support Worker Student
Belmont House
07.2025 - 08.2025
Cashier Manager
Popeye's
10.2023 - Current
Cashier Filipino Restaurant
Sale Salo
05.2022 - 10.2022
Medix College
Monsignor Fraser College