Robie Reyes
Nepean,ON
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric environment. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Eager to secure a position that supports employee growth and development.
Overview
17
17
years of professional experience
Work History
Clinical Support Supervisor
Access Home Health Care
2021.12 - 2023.09
- Provide clinical supervision to Nurses and PSW responsible for delivering treatment services to patients
- Review patients' case files to monitor their progress during their treatment .
- Generated activity reports, reviewed files of subordinates and created environment supporting program mission.
- Offered staff continual opportunities to increase knowledge and skills.
- Developed and updated clinical policies and procedures, treatment manuals and training curriculum.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Case Manager / SE Health Transitions Program
Saint Elizabeth Health Care
2019.10 - 2021.12
- Provide support to other health care professionals in the team -Primary Care provider model , follow patient’s case all through out the 16 week of SE Health Transitions Program - Address patient’s / families concerns -Creates schedule for patient for ongoing frequency with regards to PSW, Nursing and Allied Health Professionals (OT, PT, SW, RD, SLP) - Skill delegation and validation to PSW -Provides linkage and support between Hospital, GP and family in the community setting.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Evaluated treatment plans against individual goals and healthcare standards.
REGISTERED PRACTICAL NURSE
Bayshore Home Health
2012.03 - 2021.12
- Promotes linkages between individuals, communities, the broader health system and other health determining sectors
- Community health promotion, prevention and protection
- Organized and managed care of patients undergoing various therapies and procedures.
- Palliative care and complex care in the community
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
REGISTERED PRACTICAL NURSE
VISITING, RPN - Enhanced, PARAMED HOME HEALTH CARE
2011.03 - 2015.03
- Promotes linkages between individuals, communities, the broader health system and other health determining sectors
- Community health promotion, prevention and protection
- Support implementation of defined public health goals
- Address Doctors/Nurses/Patients complaints and follow-up accordingly -complete and address billing rejections for HCCSS/LHIN
PERSONAL SUPPORT STAFF SUPERVISOR
PARAMED HOME HEALTH
2011.05 - 2012.03
- Supervise personal support field staff - address concerns and issues with family / field staff - provide support and delegation of skills to field staff
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Prepared employee schedules for maximum coverage during key hours.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
REGISTERED PRACTICAL NURSE
THE RAVINES RETIREMENT RESIDENCE
2010.03 - 2011.03
- Administers and maintains safekeeping of all drugs and prescribed treatment on the unit - provides client care by utilizing skills of assessment, nursing diagnosis, care planning, intervention and thorough evaluation, from admission to discharge with the supervision of the Director of Care - maintains accurate nursing records and effectively handles emergency situations - develops and maintains good rapport with client, family and staff in accordance to the policies of the administration.
FLEX WELCOME PARTNER, BROOKSTREET HOTEL Kanata
2007.12 - 2011.03
- Working on the front desk and assisting almost 750 clients
- Manage memberships using V1 accounting - charge rooms and gift cards using V1 hotel - ensures hotel's assets are properly safeguarded and that premises and equipments are maintained - provides the highest level of guest satisfaction
CUSTOMER SERVICE REPRESENTATIVE
IBM DAKSH
2007.02 - 2007.11
- Answers and responds to calls provided by customers - generate sales referrals by actively promoting and cross-selling products and services to customers - meet or exceed personal referral objectives and quotas - Process cash and clearing transactions, abiding by current policies through a computer system - ensuring excellent customer service even under pressure.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
NURSE
OBANDO HOSPITAL
2007.01 - 2007.10
- Provides client care by utilizing skills of assessment, nursing diagnosis, care planning, intervention and thorough evaluation, from admission to discharge - maintains accurate nursing records and effectively handles emergency situations - administers and maintains safekeeping of all drugs and prescribed treatment on the unit - develops and maintains good rapport with client, family and staff in accordance to the policies of the administration.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Philippines10.2006
Skills
- Clinical Staff Management
- Community and Chronic Disease Management
- Palliative care and support
- Accurate documentation on EMR Systems Alaya Care, Procura, Microsoft.
- Recruiting, Hiring and Human Resource Management
- Staff Training and on going clinical oversight
- Provides clinical support, leadership and performance management
- Document and Records Management
- Assists with billing rejections and verifications
Additional Information
- CHARACTER REFERENCE: To be furnished upon request.
Timeline
Clinical Support Supervisor
Access Home Health Care
2021.12 - 2023.09
Case Manager / SE Health Transitions Program
Saint Elizabeth Health Care
2019.10 - 2021.12
REGISTERED PRACTICAL NURSE
Bayshore Home Health
2012.03 - 2021.12
PERSONAL SUPPORT STAFF SUPERVISOR
PARAMED HOME HEALTH
2011.05 - 2012.03
REGISTERED PRACTICAL NURSE
VISITING, RPN - Enhanced, PARAMED HOME HEALTH CARE
2011.03 - 2015.03
REGISTERED PRACTICAL NURSE
THE RAVINES RETIREMENT RESIDENCE
2010.03 - 2011.03
FLEX WELCOME PARTNER, BROOKSTREET HOTEL Kanata
2007.12 - 2011.03
CUSTOMER SERVICE REPRESENTATIVE
IBM DAKSH
2007.02 - 2007.11
NURSE
OBANDO HOSPITAL
2007.01 - 2007.10
Bachelor of Science - Nursing
Our Lady of Fatima University
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