Robi Burke
1821 Marshall St. Kelowna,BC
Summary
Results-driven Project Manager with a focus on team culture and relationship-building. Proven track record of executing complex projects on time and within budget. Recognized for exceptional problem-solving skills and effective communication, ensuring alignment among stakeholders and project teams. Experienced in new property handovers in the residential sector.
Overview
7
7
years of professional experience
Work History
Project Manager
Lake Country Modular
Lake Country, British Columbia
06.2018 - Current
- • Led the handover process for newly developed residential communities, including stand-alone single and multi-family dwellings, mobile home parks, recovery housing, and Indigenous communities.
- Prepared and submitted comprehensive scopes of work for subcontractors, assigned tasks to teams, and oversaw workflow.
- Forecasted, developed, and monitored construction schedules and milestones.
- Produced accurate, timely reports on project activities, informing strategy, adjustments, and progress.
- Reviewed and analyzed budgets, subcontractor estimates, and purchasing inventory for accuracy and relevance.
- Managed multiple projects with competing deadlines; monitored project progress to ensure timely delivery in line with quality standards.
- Identified project risks, and developed solutions, and mitigation strategies.
- Developed and maintained organizational procedures for project documentation, including specifications, drawings, and permits.
- Conducted job site inspections from initiation to closeout to define scope, prevent scope drift, and manage quality control.
- Collaborated with senior management on long-term strategic planning initiatives, and modified project plans as needed to align with organizational objectives.
- Interviewed and negotiated contracts with contractors, vendors, and suppliers.
- Led meetings with internal teams, consultants, and contractors to advise senior management on best practices for managing large-scale projects.
- Built strong relationships with key stakeholders across various departments to facilitate successful engagements.
- Assisted in the development of a communication plan for effective stakeholder engagement during times of change.
- Attended team meetings with stakeholders to develop innovative solutions for complex problems, and support conflict resolution when necessary.
Warranty Manager
Lake Country Modular
Lake Country, British Columbia
06.2018 - Current
- Responded to customer inquiries, promoting high customer satisfaction by resolving issues with knowledgeable and friendly service.
- Reviewed warranty claims to determine coverage eligibility, and collaborated with vendors to reduce costs associated with claims.
- Analyzed customer feedback and investigated complaints to identify product defects or service issues under warranty.
- Assigned and delegated work to staff, set priorities and goals, and monitored performance.
- Planned and attended training sessions to improve employee effectiveness.
- Maintained accurate records of all warranties, tracked data on customer information, repairs, replacements, and credits for reporting purposes.
- Drafted contracts with external vendors related to warranty services.
- Reviewed employee performance, provided feedback, and coached for improvement.
- Implemented quality control measures to maintain company standards, and conducted checks on repairs under warranty.
- Mediated conflicts between employees, and facilitated dispute resolutions.
- Consulted with internal departments (sales, marketing, finance, legal, and engineering) on warranty matters.
- Utilized software and tools to optimize performance and streamline processes.
- Developed work schedules based on budgets and workloads, prioritizing tasks.
- Implemented departmental policies and standards in collaboration with management.
Education
Emergency First Aid For Industry (OFA Level 1)
St. John Ambulance Saint-Jean
Kelowna, BC03-2023
Project Management Certificate
UBC Sauder, School of Business
Vancouver, BC12-2022
Skills
- Project development and tracking
- Workflow and schedule management
- Systems implementation and quality control
- Stakeholder and vendor communication, and management
- Budgeting, forecasting, and administration
- Risk and scope management
- Relationship building and cross-functional collaboration
- Purchasing, procurement, and productivity improvement
Accomplishments
- Designed and implemented a new warranty management program, which led to the receipt of both the 'Customer Service Excellence' award in 2019 and the 'Excellence in Customer Satisfaction' award in 2020 from the manufacturer
- Upon taking over the warranty program, I successfully recovered $50,000 in unclaimed warranty expenses from the manufacturer in less than six months
- The warranty program has operated at net zero during my tenure, ensuring clients are satisfied, and the business is not absorbing unnecessary costs
Timeline
Project Manager
Lake Country Modular
06.2018 - Current
Warranty Manager
Lake Country Modular
06.2018 - Current
Emergency First Aid For Industry (OFA Level 1)
St. John Ambulance Saint-Jean
Project Management Certificate
UBC Sauder, School of Business
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