Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Robert N. Wark

Whitby,ON

Summary

Strong leader and team player with a proven track record at MCS Real Estate Systems. Expert in enhancing customer satisfaction with ability to create positive customer experiences. Skilled in problem solving and deescalation techniques, adept at driving sales.

Overview

24
24
years of professional experience

Work History

Manager, Client Care

MCS Real Estate Systems
07.2007 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed long term relationships with customers by providing full service technology support
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and provide client care well above industry averages.
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operational cost low to increase profits.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Report to upper management when issues required escallation

Client Care Manager

MCS Interactive Media Inc.
02.2001 - 07.2007
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Applied daily sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Educated and Train clients on service related products and systems.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma -

Sir Wilfred Laurier C.I.
Toronto

Skills

  • Excellent verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Sales Negotiation

Languages

English
Native or Bilingual

Timeline

Manager, Client Care

MCS Real Estate Systems
07.2007 - Current

Client Care Manager

MCS Interactive Media Inc.
02.2001 - 07.2007

High School Diploma -

Sir Wilfred Laurier C.I.

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Robert N. Wark