Robert Thomas Bradford
36 Lisgar St Toronto,Ontario
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Service Desk Analyst
BGIS
01.2018 - Current
- To obtain a full-time position where I will have the opportunity of showcasing my experience in customer relations, while benefiting the company with my upbeat personality and organizational skills
- Skills
- Results-driven achiever with excellent planning and organizational skills
- Proven ability to analyze and diagnose complex issues, employing strong problem-solving skills to deliver timely solutions
- Detail-oriented and organized, capable of managing multiple priorities and tasks while meeting service level agreements (SLAs)
- Providing timely customer service ensuring that their needs are met in a timely manner .
- Energetic Performer with a passion for work and an upbeat attitude
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Confident, hard-working employee who is committed to achieving excellence
- Problem-solver who can generate workable solutions and resolve complaints
- Highly motivated self-starter who takes initiative with minimal supervision
- Extensive knowledge with Microsoft Word, Excel, and PowerPoint
- Building Customer Loyalty
- Cultural awareness
- Time, Responded to technical support requests via phone, email, or in-person, providing prompt assistance and troubleshooting issues to resolution
- Diagnosed and resolved hardware, software, and network problems, ensuring minimal downtime and disruption to end-users
- Documented and maintained accurate records of support activities, including incident logs, troubleshooting steps, and solutions
- Setting up and configuring laptops and phones for over 6000 users using Autopilot
- Responsible for upgrading all users from Windows 7 to Windows 10
- Backing up all user data to secure server
Assistant Golf Shop Supervisor
Wooden Sticks Golf Course
01.2013 - 01.2018
- Overlook the everyday operations at the golf course including organizing events and tournaments
- Oversee the back shop workers’ daily duties which include cleaning clubs, valeting cars and ensuring the right equipment was provided to the golfers
- Open and close the club at night and ensure everything is locked and secured at the end of each day
- Dealt with customer complaints ensuring that a quick and best solution was provided to disgruntled customers
- Sport check – Footwear
01.2013 - 01.2014
- Responsible for aiding customers find what they needed in a timely fashion
- Responsible to ensure that prices were accurate and store appearance was always maintained
Education
Management
Georgian College
01.2014 - 05.2016
Grade 12 - undefined
St Maximilian Kolbe
01.2008 - 05.2012
Timeline
Service Desk Analyst
BGIS
01.2018 - Current
Management
Georgian College
01.2014 - 05.2016
Assistant Golf Shop Supervisor
Wooden Sticks Golf Course
01.2013 - 01.2018
01.2013 - 01.2014
Grade 12 - undefined
St Maximilian Kolbe
01.2008 - 05.2012
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