Robertta Mccausland-Ferrato
St. Catharines,ON
Summary
Entrepreneurial Shop Owner known for excellent customer service and high productivity and efficiency in task completion. Possess specialized skills in inventory management, and sales strategy development. Excel in leadership, communication, and problem-solving to enhance business operations and elevated team performance.
Overview
35
35
years of professional experience
Work History
Shop Owner
Edible Arrangements
St. Catharines, ON
12.2007 - Current
- Managed sales presentations to promote product and brand benefits.
- Decreased food and utensil waste by waste separation and recycling.
- Distributed food to service staff for prompt delivery to customers.
- Oversaw food preparation, production and presentation according to quality standards.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.
- Trained new employees to perform duties.
- Developed innovative strategies for increasing sales and improving customer service.
- Ensured compliance with health and safety regulations in
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Recruited new employees as needed for seasonal demands or permanent positions.
- Addressed customer complaints promptly and professionally, resolving issues effectively.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Monitored employee performance and corrected errors impacting service, safety and profits.
- Resolved problems or concerns to satisfaction of involved parties.
- Developed relationships with local businesses to promote brand awareness and increase foot traffic into the store.
- Conducted regular performance reviews with staff members to identify areas for improvement.
Mortgage Loan Officer & Teleservice Call Center
First Ontario Credit Union
St. Catharines
01.1990 - 01.2007
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Negotiated terms and conditions of loan agreements with borrowers.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Worked in a high call volume call center, answering members questions and needs
Education
Real Estate License -
Humber College
Toronto, None05-2024
Course - Winning With Relationship Selling
Dale Carnegie
01-2007
High School Diploma -
Laura Secord
St. Catharines06-1988
Skills
- Sales management
- Inventory management
- Team leadership
- Problem resolution
- Employee training
- Background in financial management
- Staff hiring and training
- Health and safety regulations
- Hiring and staffing
- Business management
- Service quality assurance
Timeline
Shop Owner
Edible Arrangements
12.2007 - Current
Mortgage Loan Officer & Teleservice Call Center
First Ontario Credit Union
01.1990 - 01.2007
Real Estate License -
Humber College
Course - Winning With Relationship Selling
Dale Carnegie
High School Diploma -
Laura Secord
Similar Profiles
Cassandra SpauldingCassandra Spaulding
Manager at Edible ArrangementsManager at Edible Arrangements
Emily MorenoEmily Moreno
Shift Lead at Edible ArrangementsShift Lead at Edible Arrangements
Diane GracianDiane Gracian
Driver at Edible ArrangementsDriver at Edible Arrangements