Robert S. Vasquez
Corona
Summary
Proficient at fostering teamwork and enhancing operational efficiency, I significantly improved project completion times at City of Pomona. My background includes expert problem-solving and effective communication. I excel in high-stakes environments, consistently delivering superior service and driving team success.
Experienced leader with a strong background in customer service and guiding teams, managing complex projects, and achieving strategic objectives. I excel in team building and problem solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Technician III
Western Municipal Water District
11.2021 - Current
- Optimized operations efficiency by streamlining processes and implementing innovative solutions.
- Increased overall productivity with effective communication between team members and various departments.
- Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.
- Played a crucial role in emergency response planning, minimizing impact on business continuity during unforeseen events.
- Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Spearheaded initiatives focused on waste reduction, enhancing sustainability efforts throughout daily operations.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided exceptional customer support by promptly addressing concerns and taking proactive measures to prevent future issues from arising.
- Collaborated on cross-departmental projects for improved operational performance and resource allocation.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Utility Technician Lead
Jurupa Community Services District
06.2018 - 11.2021
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
- Assisted in making decisions regarding operational and personnel functions.
- Provided direction and instructions to employees.
- Enhanced communication among team members by developing clear reports on completed tasks, ongoing projects, or upcoming maintenance schedules.
- Assisted in the training of new hires to ensure a skilled and knowledgeable workforce within the utilities department.
- Collaborated with other technicians to complete complex projects efficiently and within established deadlines.
- Answered public questions, concerns and complaints and documented resolution of problems.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Increased customer satisfaction by addressing and resolving complaints and inquiries in timely and empathetic manner.
- Fostered culture of safety, leading by example and conducting regular safety training sessions.
- Worked well in a team setting, providing support and guidance.
Water Utility Crew Leader
City Of Pomona
03.2008 - 06.2018
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Trained employees in time management and proper ways to complete job duties.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Achieved significant improvements in project completion times by strategically allocating tasks based on crew strengths.
- Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
Education
No Degree -
California State University, Fullerton
Fullerton, CAHigh School Diploma -
Diamond Bar High School
21400 Pathfinder Rd, Diamond Bar, CA 9176506-2000
Skills
- Team building and collaboration
- Problem-solving abilities
- Effective communication
- Operational efficiency
- Line locating and Leak Detection
- Heavy equipment operator
Certification
- Distribution II Certification
- Collections Systems Maintenance Grade I Certification
- Certified Mobile Crane Operator
- CA Class A Driver's License
- First Aid Certification
- CPR/AED Certification
Timeline
Operations Technician III
Western Municipal Water District
11.2021 - Current
Utility Technician Lead
Jurupa Community Services District
06.2018 - 11.2021
Water Utility Crew Leader
City Of Pomona
03.2008 - 06.2018
No Degree -
California State University, Fullerton
High School Diploma -
Diamond Bar High School
Similar Profiles
Gary L. MillerGary L. Miller
Director of Operations at Western Municipal Water DistrictDirector of Operations at Western Municipal Water District
Daniel PulidoDaniel Pulido
Utility Worker at Padre Dam Municipal Water DistrictUtility Worker at Padre Dam Municipal Water District
Claudia MurrayClaudia Murray
Customer Service Representative at Lake Hemet Municipal Water DistrictCustomer Service Representative at Lake Hemet Municipal Water District
Lorena PerafanLorena Perafan
Patient Care Clerk at New York Hotel Trades Council & Hotel AssociationPatient Care Clerk at New York Hotel Trades Council & Hotel Association
Anna HernandezAnna Hernandez
Medical Transcriptionist / Receptionist at Histopathology ServicesMedical Transcriptionist / Receptionist at Histopathology Services