Robert S. Vasquez
Corona
Summary
Proficient at fostering teamwork and enhancing operational efficiency, I significantly improved project completion times at City of Pomona. My background includes expert problem-solving and effective communication. I excel in high-stakes environments, consistently delivering superior service and driving team success.
Experienced leader with a strong background in customer service and guiding teams, managing complex projects, and achieving strategic objectives. I excel in team building and problem solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Technician III
Western Municipal Water District
16451 El Sobrante Rd, Riverside CA 92503
11.2021 - Current
- Optimized operations efficiency by streamlining processes and implementing innovative solutions.
- Increased overall productivity with effective communication between team members and various departments.
- Served as a trusted resource for technical guidance, offering valuable input during critical decision-making processes and fostering a culture of continuous learning within the team.
- Played a crucial role in emergency response planning, minimizing impact on business continuity during unforeseen events.
- Reduced equipment downtime through regular maintenance checks and swift troubleshooting.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Spearheaded initiatives focused on waste reduction, enhancing sustainability efforts throughout daily operations.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided exceptional customer support by promptly addressing concerns and taking proactive measures to prevent future issues from arising.
- Collaborated on cross-departmental projects for improved operational performance and resource allocation.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Utility Technician Lead
Jurupa Community Services District
11201 Harrel Street, Jurupa CA 91752
06.2018 - 11.2021
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
- Assisted in making decisions regarding operational and personnel functions.
- Provided direction and instructions to employees.
- Enhanced communication among team members by developing clear reports on completed tasks, ongoing projects, or upcoming maintenance schedules.
- Assisted in the training of new hires to ensure a skilled and knowledgeable workforce within the utilities department.
- Collaborated with other technicians to complete complex projects efficiently and within established deadlines.
- Answered public questions, concerns and complaints and documented resolution of problems.
- Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Increased customer satisfaction by addressing and resolving complaints and inquiries in timely and empathetic manner.
- Fostered culture of safety, leading by example and conducting regular safety training sessions.
- Worked well in a team setting, providing support and guidance.
Water Utility Crew Leader
City Of Pomona
148 N Huntington St, Pomona CA 91768
03.2008 - 06.2018
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Trained employees in time management and proper ways to complete job duties.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Achieved significant improvements in project completion times by strategically allocating tasks based on crew strengths.
- Coordinated daily tasks for crew, optimizing manpower and resources to meet project deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
Education
No Degree -
California State University, Fullerton
Fullerton, CAHigh School Diploma -
Diamond Bar High School
21400 Pathfinder Rd, Diamond Bar, CA 9176506-2000
Skills
- Team building and collaboration
- Problem-solving abilities
- Effective communication
- Operational efficiency
- Line locating and Leak Detection
- Heavy equipment operator
Certification
- Distribution II Certification
- Collections Systems Maintenance Grade I Certification
- Certified Mobile Crane Operator
- CA Class A Driver's License
- First Aid Certification
- CPR/AED Certification
Timeline
Operations Technician III
Western Municipal Water District
11.2021 - Current
Utility Technician Lead
Jurupa Community Services District
06.2018 - 11.2021
Water Utility Crew Leader
City Of Pomona
03.2008 - 06.2018
No Degree -
California State University, Fullerton
High School Diploma -
Diamond Bar High School