ROBERTO JR. DELOS SANTOS
Calgary,AB
Summary
Detail-oriented and highly organized professional with extensive experience in document control, operations coordination, and maintenance support across large-scale industrial and construction projects. Proven ability to lead teams, manage workflows, and maintain compliance with quality and safety standards. Skilled in database management, SAP systems, Management of Change (MOC), and customer service. Adept at process improvement, team supervision, and documentation accuracy. Recognized for strong communication skills, problem-solving capabilities, and a proactive approach to enhancing operational efficiency and service delivery.
Overview
20
20
years of professional experience
Work History
Wash Lead
Delta Facilities & Maintenance
01.2025 - Current
- As Wash Lead, I conducted pre-wash inspections and delegated tasks, ensuring efficient workflow and safety compliance.
- I supervised the proper use of equipment, which minimized damage and reduced downtime.
- By maintaining high cleaning standards, our team consistently met inspection requirements—once completing a full Q400 wash 15 minutes ahead of schedule.
- I coordinated closely with maintenance staff to address concerns in real-time and ensured thorough post-wash cleanup, improving readiness for the next shift.
- I also handled documentation and photo submissions, contributing to streamlined reporting and vendor accountability.
Aircraft Groomer
Delta Facilities & Maintenance
09.2023 - 01.2025
- As an Aircraft Groomer, I ensured timely and thorough interior cleaning of aircraft to meet operational and safety standards.
- I regularly completed grooming tasks under tight turnaround times, contributing to on-time departures and positive passenger experience.
- I efficiently handled equipment and cleaning agents, reducing waste and preventing rework.
- I also assisted in spotting and reporting maintenance issues early, helping prevent delays and supporting overall aircraft readiness.
PMO - Site Document Control Manager
Al-Kifah Contracting Company
12.2019 - 01.2023
- Managed and supervised a team of six Document Controllers across various project sections, overseeing technical drawings (Tender, IFC, Shop, As-Built, etc.), general documentation, procurement submissions, and QA/QC records.
- Ensured proper tracking, organization, and alignment of digital and hard copy files using standardized templates and folder systems.
Housing Maintenance Supervisor
Yanbu Petrochemical Company
10.2010 - 11.2019
- Supervised and guided foremen, planners, coordinators, and warehouse staff in daily housing maintenance operations.
- Provided clear instructions, signage, and schedules to ensure workflow efficiency.
- Coordinated spare parts and utility distribution, regularly analyzed section performance, and implemented service improvements.
- Maintained strong working relationships across all teams.
Administrative Assistant / Executive Secretary
Saudi Aramco
01.2005 - 09.2010
- Maintained database management for Polymer & Polyethylene Operations.
- Acted as MOC controller, ensuring compliance with procedures.
- Prepared PHA reports, tracked RAI, and responded to customer queries and work orders.
- Reported deficiencies, closed work orders in SAP, and analyzed customer feedback for performance improvement.
- Handled mail, composed reports, prepared statistical summaries, and supported timekeeping and administrative tasks as assigned by the Sr. Manager.
Education
Business Administration - Management
Alberta Institute of Technology (SAIT)
Calgary, AB06-2025
Business Entrepreneurship - Business Entrepreneurship
Alberta Institute of Technology (SAIT)
Calgary, AB06-2025
Bachelor of Science - Medical Technology
Mindanao Medical Foundation College
04.1998
Skills
- Document Control
- Records Management
- Word
- Excel
- PowerPoint
- SAP System Navigation
- Work Order Processing
- Team Supervision
- Workflow Coordination
- Project Documentation
- Quality Compliance
- Customer Service
- Communication
Languages
English
Professional Working
Timeline
Wash Lead
Delta Facilities & Maintenance
01.2025 - Current
Aircraft Groomer
Delta Facilities & Maintenance
09.2023 - 01.2025
PMO - Site Document Control Manager
Al-Kifah Contracting Company
12.2019 - 01.2023
Housing Maintenance Supervisor
Yanbu Petrochemical Company
10.2010 - 11.2019
Administrative Assistant / Executive Secretary
Saudi Aramco
01.2005 - 09.2010
Bachelor of Science - Medical Technology
Mindanao Medical Foundation College
Business Administration - Management
Alberta Institute of Technology (SAIT)
Business Entrepreneurship - Business Entrepreneurship
Alberta Institute of Technology (SAIT)
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