Roberto Jr Cortez
Winnipeg,MB
Summary
Dynamic professional with a proven track record at Al Rushaid Construction Company, excelling in project management and operational efficiency. Adept at fostering team collaboration and implementing process improvements, I have consistently enhanced performance outcomes while training employees and ensuring exceptional customer service. Committed to driving success through innovative solutions and effective communication.
Overview
32
32
years of professional experience
Work History
Head - Field Operation Support Services
Al Rushaid Construction Company Ltd. (Saudi Arabia)
Dammam , Dammam, Eastern Province
12.2008 - 01.2025
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Supervisor - Project Support Services
FMQ Sons Company Ltd (Saudi Arabia)
Khobar, Eastern Province
08.2005 - 10.2008
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Implemented new operational procedures, increasing efficiency.
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
Sales Associate /Sales Merchandiser/Sales Secretary
Khalifa Al Gosaibi Holding Co. (Saudi Arabia)
Dammam, Eastern Province
08.2000 - 08.2005
- Worked with fellow sales team members to achieve group targets.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Managed inventory levels across multiple stores ensuring appropriate stock levels at all times.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Provided administrative support to upper management in the sales division.
Cashier/Head Cashier
Al Azizia Panda Savola Group of Co. (Saudi Arabia)
Riyadh, Central Region
09.1995 - 01.2000
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customer questions and provided store information.
- Greeted customers promptly and responded to questions.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured compliance with all safety regulations within the store environment.
Store Marketing Assistant
Jollibee Foods Corporation (Philippines)
Manila, Manila
06.1994 - 01.1995
- Assisted in the development of promotional materials for store events and new product launches.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Responded promptly to customer inquiries via phone or email regarding upcoming store promotions.
- Organized store-wide promotional activities such as contests, giveaways, and special offers.
- Conducted market analysis on competitors' products and services.
- Reviewed customer feedback surveys to identify areas of improvement for store marketing campaigns.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
Service Crew /Store Marketing Assistant
Jollibee Foods Corporation (Philippines)
Manila, Manila
06.1993 - 01.1994
- Prepared food items according to recipes and menu specifications.
- Maintained a clean work area throughout the shift.
- Prioritized and completed tasks throughout every shift to support store operations.
- Verified that all guests had an enjoyable experience before leaving the premises.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assembled and served meals according to specific guest requirements.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection.
Education
High School Diploma -
Northwestern Academy of Pampanga
Pampanga, Philippines03-1992
Some College (No Degree) - Journalism And Mass Communication
Polytechnic University of The Philippines
Manila, PhilippinesSkills
- Project management
- Operational efficiency
- Team collaboration
- Process improvement
- Employee training
- Customer service
- Client communication
- Time management
- Flexible and adaptable
- Collaboration
- Verbal communication
- Leadership
- Organization and time management
Languages
Filipino
Native/ Bilingual
English
Professional
Arabic
Limited
Timeline
Head - Field Operation Support Services
Al Rushaid Construction Company Ltd. (Saudi Arabia)
12.2008 - 01.2025
Supervisor - Project Support Services
FMQ Sons Company Ltd (Saudi Arabia)
08.2005 - 10.2008
Sales Associate /Sales Merchandiser/Sales Secretary
Khalifa Al Gosaibi Holding Co. (Saudi Arabia)
08.2000 - 08.2005
Cashier/Head Cashier
Al Azizia Panda Savola Group of Co. (Saudi Arabia)
09.1995 - 01.2000
Store Marketing Assistant
Jollibee Foods Corporation (Philippines)
06.1994 - 01.1995
Service Crew /Store Marketing Assistant
Jollibee Foods Corporation (Philippines)
06.1993 - 01.1994
High School Diploma -
Northwestern Academy of Pampanga
Some College (No Degree) - Journalism And Mass Communication
Polytechnic University of The Philippines
Similar Profiles
Zahra AlhashelZahra Alhashel
HR Supervisor at Al Rushaid Construction CompanyHR Supervisor at Al Rushaid Construction Company
Mateb AlshekhMateb Alshekh
Engineer at Al-Qassi International Company is an operating company for the Central Bank of Saudi ArabiaEngineer at Al-Qassi International Company is an operating company for the Central Bank of Saudi Arabia
Zahid NazirZahid Nazir
Cashier at Al Gossibi Company In Saudi Arabia And Currently In Altajaz Company In JeddahCashier at Al Gossibi Company In Saudi Arabia And Currently In Altajaz Company In Jeddah