ROBERTO ALEJANDRO CARRANZA CHAVEZ
Montreal
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
16
16
years of professional experience
Work History
Assistant Supervisor/Spa Experience Agent
Bota Bota Spa-Sur-l'Eau
05.2022 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Submitted documentation and reports to upper management.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Busboy
Rouger Bar
03.2022 - 05.2022
- Wipe tables or seats with dampened cloths or replace dirty tablecloths
- Fill beverage or ice dispensers
- Wash glasses or other serving equipment at bars
- Stock refrigerating units with wines or bottled beer or replace empty beer kegs
- Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
TELECOMMUNICATION SALES REPRESENTATIVE
Fido Solution
12.2019 - 02.2021
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Maintain records related to sales
- Estimate and quote trade-in allowances
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
SALES ASSOCIATE/ASSISTANT STORE MANAGER
Wow! Mobile Boutique
08.2015 - 12.2019
- Greet customers and ascertain what each customer wants or needs
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
WAITER
Cafe Gentile bar
05.2013 - 08.2015
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Clean tables or counters after patrons have finished dining
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Take orders from patrons for food or beverages
- Inform customers of daily specials.
WAITER/BARTENDER
Reception, Le Chateaubriand
06.2010 - 12.2014
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Describe and recommend wines to customers
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
COOK
Kentucky Fried Chicken
09.2007 - 07.2009
- Maintain sanitation, health, and safety standards in work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Order and take delivery of supplies
- Prepare dough, following recipe
- Wash, cut, and prepare foods designated for cooking.
Education
High School Diploma -
CEA LE MOYNE-D'IBERVILLE
Montréal, QCSkills
- Inventory Control
- Store Room and Walk-In Inspections
- Customer Service
- Cleaning and Organization
- Multitasking and Organization
- Works Well Under Pressure
- Focused and Disciplined
- Staff Supervision
- Opening and Closing Procedures
Timeline
Assistant Supervisor/Spa Experience Agent
Bota Bota Spa-Sur-l'Eau
05.2022 - 08.2023
Busboy
Rouger Bar
03.2022 - 05.2022
TELECOMMUNICATION SALES REPRESENTATIVE
Fido Solution
12.2019 - 02.2021
SALES ASSOCIATE/ASSISTANT STORE MANAGER
Wow! Mobile Boutique
08.2015 - 12.2019
WAITER
Cafe Gentile bar
05.2013 - 08.2015
WAITER/BARTENDER
Reception, Le Chateaubriand
06.2010 - 12.2014
COOK
Kentucky Fried Chicken
09.2007 - 07.2009
High School Diploma -
CEA LE MOYNE-D'IBERVILLE
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