Roberto Rivas
Toronto,Ontario
Summary
I have worked in a high paced environment for over 20 years in the field of customer service and sales.
I also have volunteer experience, working at The Distress Centers of Toronto on a volunteer basis.
I have excellent communication skills and I think I would be a great asset to any high paced environment.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
TCH SALES INC
05.2004 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Electrical And Computer Engineering
Seneca College of Applied Arts And Technology
North York, ON04.2004
Skills
- Complaint Resolution
- Consultative Sales
- Call Management
- Call Center Experience
- Customer Relations
- Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
I play a variety of musical instruments in my spare time
I am a self-taught guitar player. I enjoy learning, and teaching music.
Timeline
Customer Service Representative
TCH SALES INC
05.2004 - Current
Bachelor of Science - Electrical And Computer Engineering
Seneca College of Applied Arts And Technology
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