Roberto Perez
Los Angeles
Summary
People-focused professional with leadership and service experience, known for staying calm under pressure and building connections with all types of personalities. Brings a personable, solutions-oriented approach to creating positive guest experiences.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Owner
Allcare Placements
Los Angeles
10.2019 - Current
- Delivered personalized, high-touch service to clients navigating senior living placement
- Assessed individual needs and provided tailored solutions aligned with care requirements and budget
- Managed multiple clients in fast-paced, high-pressure situations while maintaining exceptional service standards
- Built rapport with a wide range of personalities, including healthcare professionals and families
- Handled sensitive situations and conflict resolution with professionalism, patience, and empathy
- Oversaw all business operations, including marketing, scheduling, and financial management
Cashier
Oasis Vegetarian Cafe
Riverside
02.2026 - Current
- Provided friendly, efficient service in a high-volume environment
- Entered orders into POS system and processed payments
- Managed takeout orders
- Communicated with kitchen staff to support smooth operations
- Handled customer inquiries and resolved issues professionally
Manager, Senior Preventative Care
Regal Medical Group
Northridge
05.2016 - 09.2019
- Oversaw a 60-person department and multiple sub-teams, aligning diverse groups toward shared strategic and financial goals. Partnered with senior leadership to execute long-term initiatives, translating strategy into action through tailored communication that drove clarity, engagement, and performance.
Education
Associate of Arts - Nursing
Mission Community College
Los Angeles01-2002
Skills
- Guest Experience Management
- Multitasking in Fast-Paced Environments
- Team Leadership & Collaboration
- Conflict Resolution
- Adaptive Communication
- Problem-Solving Under Pressure
- Attention to Detail
Certification
CA Food Handler Certification, AAA Food Handler
Timeline
Cashier
Oasis Vegetarian Cafe
02.2026 - Current
Owner
Allcare Placements
10.2019 - Current
Manager, Senior Preventative Care
Regal Medical Group
05.2016 - 09.2019
Associate of Arts - Nursing
Mission Community College