Roberto Palmeri
Markham
Summary
Results-driven professional with extensive experience in customer relationship management and logistics. Skilled in client negotiation and cross-functional collaboration, consistently exceeding productivity standards to optimize service delivery and identify areas for improvement.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Customer Care Specialist- Road Logistics
Kuehne & Nagel
Mississauga
01.2022 - Current
- Managed customer accounts using company-specific software systems.
- Coordinated with logistics teams to ensure timely product delivery.
- Guided customers through shipping processes and documentation requirements.
- Collaborated with cross-functional teams to enhance service quality.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained an organized system of records related to customer service requests.
- Generated reports based on customer data to identify trends and areas of improvement.
- Exceeded company productivity standards on consistent basis.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Participated in quarterly business review with customers.
- Negotiated pricing with both carriers and customers.
Transportation Analyst
Kuehne & Nagel
Mississauga
06.2021 - 12.2021
- Formatting data from spreadsheets to create more visually appealing, and specific data files.
- Creating orders using our company TMS, and backing up those orders on created logs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Created KPI reports on EDI's and other system orders.
Montessori Teacher
Early Blooms Montessori School
Markham
10.2019 - 02.2020
- Coordinated with colleagues to develop lesson plans for children to develop intellectual, physical, emotional, and social skills.
- Arranged parent-teacher conferences to address student progress, and collaboratively set goals for improvement.
- Observed individual behaviors and suspected actions, while managing the safety and security of all children.
- Kept records of behavioral issues, food consumption, and medication being administered.
- Maintained an effective schedule balance between rest periods, active play, and instruction time.
- Cultivated a nurturing classroom environment that encouraged exploration and creativity.
- Organized educational materials and resources for effective daily classroom operations.
Educator
Inspiration Learning Centre
Markham
09.2019 - 02.2020
- Teaching and tutoring high school students in grade 10 & 11 English, and ESL English for high school credits.
- Created lesson plans, tests, and assessments for each class session.
- Provided constant feedback to both the students and the administration in regards to the progress of the individual.
Director of Purchasing & Cafe Team Supervisor
Whole Foods Market
Unionville
08.2012 - 02.2019
- Leading a team ranging from 5-7 baristas
- Training staff in the skills to perform daily service, proper technique, work habits, and sanitary standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Facilitated communication between involved parties during times of conflict resolution.
- Coordinated with management teams, both internally and externally, in the development of project plans for prioritized initiatives.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Using our company's electronic ordering system to gauge inventory and purchase stock for three sub-teams.
- Limited department spending through effective inventory management and supply sourcing.
Education
Bachelor of Arts - Sociology
York University
Toronto06-2018
Skills
- Customer relationship management
- Order processing
- Data analysis
- Logistics coordination
- Software proficiency
- Client negotiation
- Inventory management
- Team collaboration
- MS outlook
- MS Excel
Languages
English
Native/ Bilingual
Certification
Smart Serve
Timeline
Customer Care Specialist- Road Logistics
Kuehne & Nagel
01.2022 - Current
Transportation Analyst
Kuehne & Nagel
06.2021 - 12.2021
Montessori Teacher
Early Blooms Montessori School
10.2019 - 02.2020
Educator
Inspiration Learning Centre
09.2019 - 02.2020
Director of Purchasing & Cafe Team Supervisor
Whole Foods Market
08.2012 - 02.2019
Bachelor of Arts - Sociology
York University