Roberto Mazon
Richmond,BC
Summary
Enthusiastic customer service specialist with a proven track record in retail and mobile industry. Skilled in delivering excelling service experience for customer loyalty. Noted for strong attention to detail to assess customer needs. Well-versed in in products, services and technology able to guide customers for setting up products or software functioning. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Marketing Associate
Comandato S.A.
Guayaquil, Ecuador
11.2014 - 04.2023
- Boosted visibility, increased revenue, managed warehouse marketing inventory, and team coordination, oversaw marketing campaigns and developed PR strategies for brand enhancement and market growth.
Brand Associate
Andina de Licores
Guayaquil, Ecuador
01.2013 - 11.2014
- Managed and recorded Spirits sales budget
- Marketing and sales promotions campaigns developed.
Account Associate
Bonding (Norlop JWT)
Guayaquil, Ecuador
11.2011 - 01.2012
- Customers graphic design and VIP customers brand actions requirements.
Executive Associate
Táctica Publicitaria
Guayaquil, Ecuador
- 10.2011
- Managed client's brand image, conducted campaigns, suppliers' negotiations, and managed inventory reports.
Customer service and sales Associate
Claro Ecuador
Guayaquil, Ecuador
10.2001 - 11.2008
- Served clients, conflict solving, conducted surveys, customer service retention CHURN.
Marketing Associate
Planners PRO
Guayaquil, Ecuador
02.2012
- Trade Marketing activities.
Education
Master’s degree in business administration -
University Canada West
Vancouver, BC09-2025
Degree of Bachelor of Arts in Business Administration -
Universidad de Especialidades Espíritu Santo
12.2021
Skills
- Customer Service
- Teamwork
- Time Management
- Leadership
- Adapting to change
- Ability to work under pressure
- Inventory Control
- Payment Processing
- Data Analysis
- Critical thinking
- Payroll Preparation
- Professional skepticism
Certification
Serving It Right, #3059377, 01/01/2024, Responsible Service, Vancouver, B.C.
Volunteer Experience
- Church St. Joseph the Worker Parish, 10/01/2023, Present, Guayaquil, Ecuador, Greeting people and escorting them to their seats.
- Church St. Jude Thaddeus, 02/01/2016, 08/01/2023, Guayaquil, Ecuador, Assembled food baskets, coordinated fundraising events, and managed cash register.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Marketing Associate
Comandato S.A.
11.2014 - 04.2023
Brand Associate
Andina de Licores
01.2013 - 11.2014
Marketing Associate
Planners PRO
02.2012
Account Associate
Bonding (Norlop JWT)
11.2011 - 01.2012
Customer service and sales Associate
Claro Ecuador
10.2001 - 11.2008
Executive Associate
Táctica Publicitaria
- 10.2011
Master’s degree in business administration -
University Canada West
Degree of Bachelor of Arts in Business Administration -
Universidad de Especialidades Espíritu Santo
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