Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roberto Mateo

20 Charlemont Square E, Bessbrook

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. And an accomplished Checker with over 5 years of customer service experience. Enthusiastic personality and pleasant attitude complements skills in organization and information processing.

Overview

5
5
years of professional experience

Work History

Waiter

La Blanca
06.2019 - 01.2024
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.

Passway Checker

Municipality Of Floridablanca
01.2019 - 01.2024
  • Ensuring that all vehicles that are passing through have the necessary documents and permits.
  • Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
  • Resolved complaints professionally, addressing concerns with empathy and finding appropriate solutions.
  • Developed solid rapport, fostering trust through friendly interaction and reliable service.

Education

Bachelor of Science - Information And Communications Technology (ICT)

Megabyte College
Mabical, Floridablanca, Pampanga, Philippines 2006
03.2018

High School Diploma -

Diosdado Macapagal Memorial Highschool
San Antonio, Floridablanca, Pampanga, Philippines
04.2016

No Degree -

Floridablanca Elementary School
San Antonio, Floridablanca, Pampanga, Philippines
04.2011

Skills

  • Wine Knowledge
  • Menu Recommendations
  • Beverage Preparation
  • Table Bussing
  • Customer Service
  • Product Inspection
  • Error Detection
  • Issue Resolution

Languages

English
Professional Working

Timeline

Waiter

La Blanca
06.2019 - 01.2024

Passway Checker

Municipality Of Floridablanca
01.2019 - 01.2024

Bachelor of Science - Information And Communications Technology (ICT)

Megabyte College

High School Diploma -

Diosdado Macapagal Memorial Highschool

No Degree -

Floridablanca Elementary School

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Roberto Mateo