ROBERTO MARTINEZ JR
Rancho Cucamonga
Summary
Dynamic Advanced Repair Technician with a proven track record at Geek Squad, excelling in complex diagnostics and repairs. Adept in Python and mentoring junior staff, I enhance team performance while delivering exceptional customer service. Bilingual in English and Spanish, I effectively communicate technical solutions to diverse clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Advanced Repair Technician
Geek Squad
07.2025 - Current
- Promoted for strong technical performance; performed advanced diagnostics and repairs; mentored junior staff
- Diagnosed hardware and software issues for various devices.
- Repaired laptops, desktops, and tablets using specialized tools.
- Provided technical support to customers through phone and in-store consultations.
Consultation Agent
Geek Squad
03.2025 - 07.2025
- Diagnosed hardware/software issues and guided customers through device setup and troubleshooting to enhance user experience
- Assisted customers with technical issues and product inquiries.
- Provided remote troubleshooting for electronic devices and software applications.
- Documented customer interactions in the ticketing system for support tracking.
Tech Retail Associate
Best Buy
11.2024 - 03.2025
- Advised customers on electronics, enhancing product knowledge and supporting Geek Squad operations
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated point-of-sale system for transactions and returns.
Remote Math Tutor
Learnt
01.2024 - 10.2024
- Tutored algebra and calculus students, resulting in enhanced understanding and academic performance
- Developed personalized lesson plans for diverse student learning needs.
- Engaged students using interactive teaching methods and educational tools.
- Assessed student progress through regular quizzes and homework assignments.
Education
Bachelor of Science - Computer Science
California State University
San Bernardino05-2026
Skills
- Advanced Hardware Repair
- Basic Troubleshooting Techniques
- Collaborative Development
- Version Control Basics
- IDE Proficiency
- IDE Familiarity
- Python programming
- Java programming
- C programming
- Server-side Scripting
- Web Development Basics
- Responsive Web Design
- API Integration Basics
- Game Development Basics
- Basic Image Editing
- Graphic Design Basics
- Video Editing Basics
- Motion Graphics Basics
- Customer service
Certification
Unity Game Development Certification
Projects
- Tic-Tac-Toe AI (Python, Minimax Algorithm)
- Ping-Pong Game with AI Opponent (Python)
- Real-Time Weather Web App (HTML, CSS, JS, API)
- Banking Web App (HTML, CSS, PHP)
- Jarvis AI Assistant (Python, OpenAI API)
Timeline
Advanced Repair Technician
Geek Squad
07.2025 - Current
Consultation Agent
Geek Squad
03.2025 - 07.2025
Tech Retail Associate
Best Buy
11.2024 - 03.2025
Remote Math Tutor
Learnt
01.2024 - 10.2024
Bachelor of Science - Computer Science
California State University