Roberto Martinez
Ajax,ON
Summary
With over a decade of law enforcement experience, bringing in-depth knowledge of investigative methods and legal procedures. With a proven track record of compiling evidence, creating crown briefs, and providing expert testimony in court. Strong work ethic, adaptability and interpersonal relations skills. Highly organized, proactive and punctual with a team-oriented mentality.
Overview
20
20
years of professional experience
Work History
Transportation Standards Officer
Toronto
Toronto
02.2024 - Current
- Inspect and investigate right-of-way areas to ensure compliance with City of Toronto Municipal Code provisions, provincial statutes, and legislative requirements (such as the City of Toronto Act, Planning Act, Building Code Act, and Health & Safety Act)
- Review blueprints, architectural drawings, and applications related to construction activities, piling, shoring, bridge construction, and tunnels
- Assess proposed activities for compliance with construction requirements, legal agreements, and public safety installation standard
- Issue Part 1, 2, and 3 Offence Notices under the Provincial Offences Act
- Examine technical and site plan drawings
- Explain regulatory requirements and address concerns
- Negotiate solutions to ensure compliance while minimizing disruptions
Municipal Law Enforcement Officer – Provincial Offences Officer
City of Toronto
Toronto
05.2021 - 02.2024
- Use in depth knowledge and understanding of various acts and legislation including but not limited to the Provincial Offences Act, Building Code Act City of Toronto Municipal Code chapters, City bylaws and provincial statues for enforcement and compliance purposes
- Conduct building and property inspections as well as investigations of industrial, commercial, institutional and residential properties to ensure compliance with the City of Toronto Municipal Code (fences, property maintenance, noise, waste collection, and vital services, etc.)
- Excellent team working capability shown by working closely with other colleagues as well as City Divisions, law enforcement agencies, other municipalities, and provincial and/or federal governmental organizations on joint investigations
- Interview complainants, offenders, and witnesses but utilizing excellent interpersonal and oral communication
- Carefully and precisely conduct surveillance of situations, and collect and store evidence while also ensuring all procedures and evidence are properly documented
- Issue Notices of Violation, Orders, Part I and Part III processes of the Provincial Offences Act for non-compliance
- Interact with the public on a daily basis while conducting foot patrols to ensure compliance with Toronto Bylaws
- Receive and document complaints from individuals of the public in person, over the phone and via email
- Conduct investigations and prepare reports briefing management on the findings for use in the court of law
- Attend Provincial Offences Court proceedings regularly in order to provide testimony and evidence related to investigations
- Enforcement of various acts and legislation including but not limited to the Provincial Offences Act, Building Code Act, and City of Toronto Municipal Code
- Ensures detailed note-taking during investigations and interviews
- Preparing reports for follow-up to investigations for file and hearings/court purposes.
Municipal Law Enforcement Officer – Peace Officer
City of Mississauga
Mississauga
10.2017 - 06.2023
- Responsible for the Enforcement of the Mississauga Parking, Fire Route, Accessible Parking and Idling Control By-Laws
- Deal courteously and effectively with members of the public, external agencies, elected officials and other City staff including excellent oral communication skills and a demonstrated ability to resolve disputes in a manner which supports Mississauga's compliance driven service mandate
- Proposed and worked on a Lean initiative to update Private Property Proactive information
- Current Green Leader for Parking Department, tasked with educating and implementing energy/environmental proposals
- Work independently as well as support a team approach in the platoon
- Inspect private properties for proper signage and report any deficiencies found and place a stay away order until compliance has been met
- Respond to complaints received from residents, Council members and staff related to parking infractions and situations in dispute ensuring maximum effectiveness in conflict resolution
- Assist other Parking Enforcement Officers with conflicts or inquiries; alert and inform senior management, Peel Regional Police on unusual incidents such as identifying stolen vehicles or other criminal activity during patrols; educate and provide information to members of the public and staff concerning the traffic by-laws and policies for the City
- Investigating alleged parking permit abusers
- Providing aid to other members of the detachment/city employees
- Using discretion during enforcement with a customer service mind set
- Completing daily logs and written reports as necessary.
Parking Enforcement Supervisor
Yorkdale Shopping Centre, Oxford Properties Inc.
06.2006 - 06.2017
- Responsible for the Enforcement of Toronto Parking By-laws on the shopping centre property
- Assist patrons daily with vehicle collisions, battery boosts, flat tires, vehicle vandalism and general vehicle inquiry
- Educate customers and employees about the properties parking policies
- First contact for emergency services on site
- Provide first aid medical services/equipment during emergencies
- Dealing with customer complaints about the safety of the property
- Inspect fire suppression systems and operation of fire monitoring system
- Investigate exterior incidents using camera system and forward information to authorities
- Applies a customer service approach in interactions with others and, when problem solving and addressing bylaw infractions, utilizes alternate dispute resolution and/or mediation
- Employs appropriate investigative techniques to gather and analyze evidence
- Initiates and conducts joint investigations with law enforcement agencies
- Investigate personal complaints and property related incidents
- Recording all daily activities in a memo book and ensuring accuracy of information to aid various departments, emergency services, local police, and court proceedings
- Interacts with the public, other law enforcement agencies, property owners, tenants, solicitors, City and other government officials/agencies
- Experienced in a busy central alarm monitoring and dispatch environment
- Communicate and inform shopping centre tenants and mall employees about health and safety issues, persons of interest, upcoming events
- Advanced knowledge of computer applications, CCTV and Security systems
- Respond to all emergencies and co-ordinate activities with fellow officers and law enforcement personnel
- Assist tenants for various situations such as: theft, fraud, medical emergencies, provide visual deterrence etc.
Resources Protection Investigator
Sears Canada Inc.
01.2004 - 05.2007
- Conducting initial investigations dealing with cash over/short, point of sale exception reports, merchandise credit checks etc
- Communication and participation with sales associates in programs aimed at theft awareness and prevention measures
- Detecting, apprehending and processing individuals engaged in shop theft and fraudulent activities, including completing investigation and related reports with police agencies and the criminal justice system
- Performing health, safety and environment inspections/audits
- Provided training to new security staff on job roles, policy, equipment uses and procedures
- Performed routine patrols throughout the building—duties included: assessing health and safety issues on the property
- Standardized various documents and equipment for everyday use
- Involved in investigations dealing with vandalism, theft, threats and bodily harm.
Security Officer
Ontario Science Centre
01.2005 - 01.2006
- Helped train new security officers on building layout and company procedures
- Provided comprehensive assistance to all visitors of the OSC –engaged in visitor interactions by offering detailed information on the building layout and exhibits
- Provided access control for staff entrance
- Provided additional security for special events such as movie screenings, concerts, parties and overnight campers
- Investigated tape recordings of incidents
- Traffic control of parking lots
- Assisted in locating missing persons on the premises
- Provided First Aid for customers and staff.
Education
Diploma, Police Foundations -
Seneca College, King Campus
01.2005
Diploma, Digital Media Technical Production -
Seneca College, York Campus
01.2003
Skills
- Public Service
- Report Writing
- Problem-solving abilities
- Attention to Detail
- Time management abilities
- Interpersonal Communication
- Analytical Thinking
- Organizational Skills
Community Service
- MS Walk for the Cure, Participant and volunteer
- Becel Heart and Stroke Ride for Heart, Check-in/registering participants
- Heart and Stroke Goodlife City Chase, Chase point captain; responsible for the operation of the bus pull chase point
References
References available upon request
Training
- Workplace Safety and Health
- Property Standards and Zoning
- Trails and Committees Presentation
- Sharky Defensive Training, tactical handcuffing, pressure point control tactics
- Preparing to Manage – Skills and Practices
- Active Shooter Response Training
- An Introduction to Incident management
- Awarded Emergency Training certificate by Active Canadian for lifesaving efforts
- First Aid for persons with disabilities
- Certified in standard First Aid and CPR/AED Level C
NFPA 1031 Certification (In progress)
Currently pursuing through Georgian College
Timeline
Transportation Standards Officer
Toronto
02.2024 - Current
Municipal Law Enforcement Officer – Provincial Offences Officer
City of Toronto
05.2021 - 02.2024
Municipal Law Enforcement Officer – Peace Officer
City of Mississauga
10.2017 - 06.2023
Parking Enforcement Supervisor
Yorkdale Shopping Centre, Oxford Properties Inc.
06.2006 - 06.2017
Security Officer
Ontario Science Centre
01.2005 - 01.2006
Resources Protection Investigator
Sears Canada Inc.
01.2004 - 05.2007
Diploma, Police Foundations -
Seneca College, King Campus
Diploma, Digital Media Technical Production -
Seneca College, York Campus
Similar Profiles
Faria NuzhatFaria Nuzhat
English Tutor at TorontoEnglish Tutor at Toronto
Lea RousseauLea Rousseau
Freelance Graphic Designer at TorontoFreelance Graphic Designer at Toronto
Jiating HuangJiating Huang
Alethea Flowers shop at TorontoAlethea Flowers shop at Toronto