Roberto Lena
Summary
Committed and professional Service Advisor with a proven ability to effectively manage customer inquiries, provide accurate advice, and ensure customer satisfaction. Excellent communication and problem-solving skills. Dedicated to delivering the best possible service to customers.
Overview
9
9
years of professional experience
Work History
Apprentice Plumber
Enercare Home Services
07.2021 - Current
- Responsible and accountable for the delivery of superior customer service leading to customer delight
- Responsible for completing in an effective and efficient manner all diagnostics and repair work to company standards and in keeping with our value proposition
- Responsible for assuring all tools and equipment used are in good and safe working order
- Responsible for keeping vehicle clean and neat both inside and out in keeping with the company's professional image
- Responsible for keeping vehicle stocked with all material necessary to perform daily completion of plumbing calls
- Respond to plumbing calls which include customers covered under the plumbing and drains protection plan, quote customers on repairs, ensure clean safe and professional work provided at all time.
Plumbers Supply
02.2016 - 07.2021
- Responsible for incoming and outgoing shipments as well as stock
- Main dispatcher for all internal and external orders
- In charge of the routine inventory inspection
- Special order parts for customers
- Responsible for routine maintenance checks
- Head order receiver for Enercare Plumbing and HVAC technicians
- Head warehouse forklift operator
- Routine warehouse clean up and safety checks
- Responsible for all warehouse and in store stock product by making sure all inventory is stocked and prepared for the next day
- Customer support with online and walk in customers to aid in assistance with plumbing or HVAC issues
- Provide assistance with show room responsibilities by assisting walk in customers with any show room related questions, complications, as well as giving knowledge and/or support on all luxury plumbing related questions
- Upload data entry into business vision.
Education
Archbishop Denis O'Connor Catholic High School
Skills
- Goal-oriented mindset
- Escalation management
- Handling Customer Complaints
- Strong Work Ethic
- Customer Service
- Excellent Communication
- Attention to Detail
- Conflict Resolution
References
- Anthony Mantia, 416-697-6385
- Ken Baird 416-676-1836
Accomplishments
2023 Enercare Spirit Award recipient, for Health Safety and the Environment.
Timeline
Apprentice Plumber
Enercare Home Services
07.2021 - Current
Plumbers Supply
02.2016 - 07.2021
Archbishop Denis O'Connor Catholic High School
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