Roberto Kirata
Fontana
Summary
Professional training specialist equipped with strong background in developing and delivering impactful training solutions. Known for enhancing team performance through innovative instructional techniques and fostering collaborative learning environment. Reliable and adaptable, with focus on achieving measurable results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Trainer Facilitator
Engage-Forward
04.2020 - 02.2024
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Interpreter/Translator
Hanna Interpreting Services
09.2016 - 11.2018
- Assignment Type: Medical appointment, legal Administrative Hearing, and Social Services interpretation
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
Customer Service Representative
AutoZone Parts, Inc.
06.2011 - 10.2017
- Management store and personal on the daily basis, have control inside and outside of the store
- Keep sales goals true the week
- Keep customers happy and at the same time, safety environment
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Bail Bond Agent
American Surety Company
07.2012 - 04.2017
- Posting bails on different jails and courts of San Bernardino County
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
- Processed payments from defendants to secure bonds.
- Located, apprehended and returned suspects to court or jail after missed court appearances.
- Negotiated favorable terms with surety companies to secure competitive rates for clients'' bonds.
- Attended court to confirm attendance of each defendant at scheduled times.
- Streamlined the bail bond application process for faster client turnaround times.
- Increased client satisfaction by providing timely and efficient bail bond services.
Bail Bond Agent
Hirata Bail bonds Inc.
07.2009 - 08.2015
- Posting bail on different jails in the San Bernardino County and Los Angeles County, appear on courts on behave of the defendants and maintain files accurate and function of office
- Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
- Conducted thorough background checks to accurately assess risk factors and determine appropriate bond amounts for clients.
- Negotiated favorable terms with surety companies to secure competitive rates for clients'' bonds.
- Attended court to confirm attendance of each defendant at scheduled times.
- Developed personalized payment plans for clients based on their financial capabilities, resulting in higher completion rates.
Customer Service Representative
Immigrant Legal Resource Center
03.1997 - 02.2011
- Filling forms and advise of immigration documents relative to applicants and representation on INS office
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Supervisor, Customer Service
Forged Metals
03.1998 - 11.2010
- Supervisor of Saw Department and later Forge department too
- Keep production levels and maintain organized and clean area for all workers and visitors
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Education
Public Accounting - Accounting And Finance
University of Baja California
Mexicali Baja California, Mexico03-1989
Private Accounting Certificate - Private Accounting
Private Commercial School
Mexicali Baja California, Mexico06-1985
Interpreter Diploma - Language Interpretation And Translation
Moreno Valley College
Moreno Valley, CA12-2017
Skills
- Public speaking
- New hire training
- Train-the-trainer
- Group and individual instruction
- Student engagement
- Program management
Certification
- License Department of Insurance
- June2016 to June2019
- Department of Insurance State of California. Bail Agent License
Additional Information
I'm a person that like to complete a job on his totality, responsible and with integrity to perform any kind of goal, barrier or challenge, in order to get the results that any company may desire.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
Languages
Spanish
Full Professional
Timeline
Trainer Facilitator
Engage-Forward
04.2020 - 02.2024
Interpreter/Translator
Hanna Interpreting Services
09.2016 - 11.2018
Bail Bond Agent
American Surety Company
07.2012 - 04.2017
Customer Service Representative
AutoZone Parts, Inc.
06.2011 - 10.2017
Bail Bond Agent
Hirata Bail bonds Inc.
07.2009 - 08.2015
Supervisor, Customer Service
Forged Metals
03.1998 - 11.2010
Customer Service Representative
Immigrant Legal Resource Center
03.1997 - 02.2011
- License Department of Insurance
- June2016 to June2019
- Department of Insurance State of California. Bail Agent License
Public Accounting - Accounting And Finance
University of Baja California
Private Accounting Certificate - Private Accounting
Private Commercial School
Interpreter Diploma - Language Interpretation And Translation
Moreno Valley College
Similar Profiles
Abdel TamerniAbdel Tamerni
Human Resources Manager (Part-time) at Engage AbilitiesHuman Resources Manager (Part-time) at Engage Abilities
Jason FolkJason Folk
Student Liaison at Engage@EMUStudent Liaison at Engage@EMU
Annette NeblettAnnette Neblett
Kentucky College Coach at Engage KentuckyKentucky College Coach at Engage Kentucky