Roberto Jacobo
Oceanside
Summary
Customer-oriented General Manager with 19 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
20
20
years of professional experience
Work History
General Manager
Blaze International
09.2021 - Current
- Overseeing day to day business operations, Hiring and training new employees, Evaluating employee performance, Photographing and promoting new merchandise, Updating pricing materials and policies, Invoicing and applying payments from customers, Inventory control, Communicating and coordinating shipments with vendors, Meeting with third party carriers to negotiate and contest rates, Purchasing shop supplies
Assistant General Manager
Blaze International
04.2015 - 09.2021
- Corresponding with customers via phone and email, Creating customer orders and providing shipping timelines, Ensuring customer satisfaction by addressing any customer complaints or concerns, Responsible for overseeing warehouse operations, Planning employee work schedules, Placing factory orders and coordinating delivery times
Warehouse Manger
Blaze International
02.2005 - 04.2015
- Responsible for creating shipments in UPS Worldship, FedEx Ship Manager and through third party LTL carriers, Received merchandise orders, Communicated with upper management to coordinate shipping time frames, Filed carrier claims, In charge of inventory control
Warehouse Worker
Blaze International
12.2003 - 02.2005
- Determined warehouse layout and placement of merchandise and equipment, Operated forklift, Invoiced orders, Stocking merchandise, Picking orders, Packing orders, Quality control
Skills
- Word
- Outlook
- Excel
- Lightroom
Additional Information
Small business owner, Own and operate sole proprietor business
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Blaze International
09.2021 - Current
Assistant General Manager
Blaze International
04.2015 - 09.2021
Warehouse Manger
Blaze International
02.2005 - 04.2015
Warehouse Worker
Blaze International
12.2003 - 02.2005
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