Roberto G. Segura Rangel
Bloomington
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager (Training)
El Pollo Loco
10.2025 - Current
- Currently training in restaurant operations, leadership development, and guest experience management.
- Collaborate with management team to ensure operational standards and company policies are consistently met.
- Support store leadership in inventory control, labor efficiency and employee engagement.
General Manager
Jack in the box
04.2019 - 02.2025
- Directed all restaurant operations including staffing, budgeting, scheduling and code compliance.
- Built, trained and led a team 15-50 employees.
- Achieving consistent operational and service goals.
- Increased sales performance by improving accuracy, service and speed.
- Maintained high scores in company audits, food safety and guest satisfaction metrics.
- Reduced turnover through mentorship, recognition and clear communication practices.
Restaurant Manager
Quiznos
02.2016 - 12.2018
- Operational excellence, quality, labor, guest and service and cost control.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
Operational Management
College
Mexico City01.1993
Skills
- Team leadership
- Staff management
- Staff training and development
- Operations management
- Problem-solving
- Task delegation
- Customer service
- Workload management
Certification
- Food Protection Manager Certification // 2026-06
- Riverside County Food Handler Card // 2027-09
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager (Training)
El Pollo Loco
10.2025 - Current
General Manager
Jack in the box
04.2019 - 02.2025
Restaurant Manager
Quiznos
02.2016 - 12.2018
Operational Management
College
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