Roberto Garcia

• Bar management and cocktail crafting.
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

• Lead the front of the house and work side by side with back of the house to ensure an extraordinary experience for every guest.
• Keep track of discounts, voids and waste for the closing inventory every night.
• Schedule management
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.

• Offered above-and-beyond help with dining needs to maintain hospitable environment.
• Counter service
• Cashier
• Kitchen support
• Dishwasher

• Making drinks during service hours.
• Cocktail crafting and menu development.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Leader of a marketing team focused on pulmonary disease drugs.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.

• I taught English to kids ranging from 6 to 18 years old. During my time in Vietnam I was in charge of developing a monthly activity or trip for the students in order to make them practice the concepts which they learn inside the classroom. I was in charge of large groups of students; I developed leadership and control skills in order to keep the students focused.

• Planning and execution of the annual intern campaign focused on the early detection of breast cancer.
• Creation and implementation of LEaP (Leading Execution and Productivity)
• I designed a tracking tool for the correct follow-up and implementation of every event and promotional material throughout the year, which allowed every promotional material to be delivered in a timely manner to the sales force.