Roberto Côté
Montréal,Canada
Summary
My name is Roberto, and I am a dedicated professional with over 12 years of experience in the hospitality industry. I began my career at the front desk, where I consistently gave 110% as the first point of contact, ensuring every guest’s experience was positive from arrival to departure. Currently, as a Front Office Manager, I oversee the front desk operations. I allocate my time approximately 90% to administrative responsibilities, ensuring all aspects of the front desk run efficiently, and 10% to delivering exceptional customer service. I make it a point to engage with guests personally by walking through the lobby, in hopes to eavesdrop on guest speaking about not enjoying their stay and try to resolve the issue at hand. I offer any assistance or recommendations to enhance their experience. As I'm a firm believer that anything can be fixed with simple communication and follow up.
Overview
2026
2026
years of professional experience
Work History
Front Office Manager
Hotel Faubourg Montréal
05.2020 - Current
- Manage a dozen employees
- Ensure daily tasks are completed correctly.
- Manage complaints, ensure issues are resolved, and ensure guest satisfaction.
- Provide leadership to motivate team members to meet and exceed expectations.
- Apply and enforce all company policies and procedures.
- Evaluate employee performance regularly, explaining their strengths and weaknesses, and explaining what is expected of them.
- Maintain strong communication with the housekeeping department and ensure we work together to achieve the best results for the hotel and guests.
- Try to find ideas to increase sales and maximize revenue.
- Create a snack and beverage kiosk that generates nearly $2,500 per month.
- I possess extensive expertise in the Opera PMS(12 years)
Réceptionniste/ Auditeur de nuit
Hotel Faubourg Montreal
2012 - 01.2020
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Check ins, check outs,
- following up on situations and making sure guests are satisfied
Superviseur
Tim Horton, Montréal
01.2009 - 01.2010
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
Cook
Restaurant McDonald’s, Montréal
01.2005 - 01.2006
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
High School Diploma -
Lester B. Pearson High School
Montreal, QC01.2008
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Scheduling and calendar management
- Operations management
- Issue handling
- Friendly
LNGG
English, French, Italian, Spanish
Full Professional
Training
- Army Cadets
Timeline
Front Office Manager
Hotel Faubourg Montréal
05.2020 - Current
Superviseur
Tim Horton, Montréal
01.2009 - 01.2010
Cook
Restaurant McDonald’s, Montréal
01.2005 - 01.2006
Réceptionniste/ Auditeur de nuit
Hotel Faubourg Montreal
2012 - 01.2020
High School Diploma -
Lester B. Pearson High School
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