Roberto Costilla
San Francisco
Summary
Dynamic Loss Prevention Investigator with a proven track record at Sephora, skilled in loss prevention strategies and bilingual communication. Adept at documenting evidence and collaborating with law enforcement, I excel in problem-solving and attention to detail, successfully recovering merchandise and enhancing store safety protocols.
Resourceful professional in retail security management, known for high productivity and efficient task completion. Possess expertise in surveillance techniques, incident reporting, and team leadership. Excel in critical thinking, problem-solving, and communication, ensuring smooth operation and safety in retail environments.
Overview
6
6
years of professional experience
Work History
Loss Prevention Investigator
Sephora
San Francisco
08.2024 - Current
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Created reports summarizing findings from investigations for use by management team members.
- Advised employees on proper safety protocols while working alone at night or in isolated areas.
Asset Protection Agent
Nordstrom
San Francisco
02.2022 - 03.2023
- Investigated suspicious persons, activities and reported findings to appropriate personnel.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Investigated incidents of suspected theft or fraud, compiling evidence for further action.
- Collaborated with law enforcement agencies in cases of criminal activity within the establishment.
Asset Protection Captain
Macys Department Store
Daly City
02.2021 - 02.2022
- Prepared detailed reports outlining the facts surrounding each case investigated.
- Performed audits of safety procedures, business offices, and CCTV systems.
- Assisted in the apprehension of shoplifters and apprehended suspected criminals when necessary.
- Intervened in customer disputes as needed to maintain order within the store environment.
- Made schedules for team members and supervised shifts
Asset Protection Team Leader
Target
San Fran
01.2019 - 01.2021
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Investigated all reported incidents involving customers or employees that could result in financial loss.
- Responded quickly to customer inquiries related to asset protection issues.
- Reviewed video surveillance footage as part of investigations into incidents of shoplifting or internal theft.
Education
High School Diploma -
Mission High School
San Fran, California05-2016
Skills
- Bilingual
- Loss prevention strategies
- Attention to detail
- Problem-solving abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Loss Prevention Investigator
Sephora
08.2024 - Current
Asset Protection Agent
Nordstrom
02.2022 - 03.2023
Asset Protection Captain
Macys Department Store
02.2021 - 02.2022
Asset Protection Team Leader
Target
01.2019 - 01.2021
High School Diploma -
Mission High School