Roberto Centeno
Los Angeles
Summary
Proven Manager with a track record of enhancing team performance and customer satisfaction at SC detailing services. Excelled in staff training and development, strategic planning, and maintaining high-quality service delivery. Skilled in both leadership and time management, consistently achieving goals through effective decision-making and cross-functional teamwork.
Knowledgeable manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
27
27
years of professional experience
Work History
Manager
Group 1 Automotive
10.2024 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
Manager
SC Detailing Services
03.2013 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Prep Cook
Corner Bakery Cafe
01.2002 - 09.2005
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Trained and assisted new kitchen staff members.
Construction Worker
Centeno's Iron Works
08.1998 - 11.2001
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Education
GED -
Belmont High School
Los Angeles, CASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Strategic planning
- Cross-functional teamwork
- Shift scheduling
- Schedule preparation
- Performance evaluations
Accomplishments
- Supervised team of 20 staff members.
- Achieved result through effectively helping with task.
- Achieved result by completing tasks with accuracy and efficiency.
- Documented and resolved issue which led to reults.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager
Group 1 Automotive
10.2024 - 02.2025
Manager
SC Detailing Services
03.2013 - 09.2024
Prep Cook
Corner Bakery Cafe
01.2002 - 09.2005
Construction Worker
Centeno's Iron Works
08.1998 - 11.2001
GED -
Belmont High School
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