Roberto Castro
San Diego
Summary
Motivated and driven agent who works diligently and efficiently in providing the best customer service to guests along with ensuring a professional and friendly working environment towards all individuals. Successful in working in a high paced, team environment that only strives to add a positive impact within the workplace. Along with my exceptional communication skills, building relationships, ability to analyze and solve problems swiftly and efficiently, and being a productive and reliable agent ensures a consistent working environment towards any hiring companies.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn San Diego Downtown/Bayside
07.2024 - Current
- Maintain and ensure a professional/friendly working environment for co-workers and guests all the same
- Provide exceptional customer service to guests from greeting them with a warm welcome to the property while also attending to any guests needs
- Creating and enhancing relationships with co-workers and guests to improve function of the property
- Attend to all hotel/front desk related tasks including but not limited to: checking guests in and out
- Pre authorization on credit cards on file during check ins
- Printing downtime reports and summary of in house guests along with percentages of occupancy
- Review and manage all high balance reports among other managerial tasks to be completed
- Ensuring all guest amenities are fully stocked and replenished, along with attending to any guests needs throughout their stay for their room
- Restock all suite shop items as well as ensure a clean workplace for both guests and coworkers alike
Front Desk Agent
Hilton Garden Inn
07.2023 - 07.2024
- Maintain a level of professionalism along with a friendly environment for all co-workers and guests
- Provide exceptional customer service towards all incoming guests staying on the property
- Review all check-ins and ensure guests are able to check into selected rooms as seamless as possible
- Attend to any guests needs and amenities throughout the entirety of their stay. Answer any other questions they may have while on the property
- Check guests out and review all applicable tasks including butt not limited to: check-ins and outs, occupancy percentages, credit card authorizations, and restock all pantry items for guests
- Ensure guests receive exceptional service throughout the entirety of their stay and attend to any questions, concerns or requests they may have during their stay
Education
Bachelor Of Applied Arts And Science - Sociology
Old Dominion University
Norfolk, VA12.2018
Skills
- Customer service and sales experience
- Interpersonal communication
- Guest service experience within hotels
- Cash handling and credit card authorization
- Verbal and nonverbal communications expert
- Exceptional problem solving and critical thinking skills, especially in high pace environment
Timeline
Front Desk Agent
Hilton Garden Inn San Diego Downtown/Bayside
07.2024 - Current
Front Desk Agent
Hilton Garden Inn
07.2023 - 07.2024
Bachelor Of Applied Arts And Science - Sociology
Old Dominion University
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