Roberto Carlos Morales
Los Banos
Summary
I have four years of experience working in customer service. Within those four years, I learned how to handle a fast-paced environment, problem-solving, better communication skills, and team building. Skilled in multiple programming languages, I taught myself coding in the middle of 2017 and proceeded to continue learning other languages. Skilled in technical support, with a strong focus on network troubleshooting, and proven to adapt to new technology and software, skilled in many operating systems.
Overview
9
9
years of professional experience
Work History
Online Pickup Delivery
Walmart
Los Banos
08.2021 - Current
- Great customer service.
- Ability to learn quickly and adapt to new changes.
- Works great under pressure.
- Excellent communication skills, both verbal and writing.
- Work well in a team setting, providing support and guidance.
- Close attention to detail.
- Great multitasker.
- Worked flexible hours, including holidays and weekends.
- Passionate about learning new things and improving.
- Very good at adapting to new technology and software applications.
- good work relationships
Freelancer
Roberto
Los Banos
01.2017 - Current
- 10 years of experience with Windows, and 9 years with macOS.
- Good at networking systems, setting up routers, connections, and lines.
- 18 years of experience with Microsoft 365 and Google.
- Good with technical support and troubleshooting for network issues.
- Experience with regular system maintenance to ensure optimal performance.
- Good at analyzing system performance data to recommend enhancements and upgrades.
- Good maintaining of PCs, networks, and mobile devices.
- Perform troubleshooting and repairing devices, such as printers, scanners, and devices.
- Good at installing operating systems and applications.
- I have experience with LinkedIn, GitHub, and Replit.
- Experience with Zoom, Google Meet, Skype.
- Experience with Java, HTML, CSS, Python, Swift, Kotlin, C++, and Ruby.
- Experience repairing devices, PCs, tablets, phones, consoles, printers, scanners, and laptops.
Education
Associate of Science - Computer Science
Merced College
Merced, CA12-2025
Bachelor of Science - Computer Science
San Jose State University
San Jose, California, CASkills
- Network troubleshooting
- Software development
- Customer service
- Technical support
- Team collaboration
- System maintenance
- Multitasking Abilities
- Programming languages
- Hands-on learning
- Calm under pressure
- Excellent communication
Languages
Spanish
Native/ Bilingual
Timeline
Online Pickup Delivery
Walmart
08.2021 - Current
Freelancer
Roberto
01.2017 - Current
Associate of Science - Computer Science
Merced College
Bachelor of Science - Computer Science
San Jose State University