Unique Vance-Carr
San Bernardino
Summary
To secure an even more challenging position in a reputable organization to expand my learning, knowledge, and skills. Reliable associate discipline and hardworking professional with multi-tasking abilities. Enthusiastic individual with superior skills in working in both team based and independent capacities. High attention to detail with a high level of accuracy and proven ability to take initiative and stay customer focused at all times. Knowledgeable in maintaining and updating a variety of records, reports, schedules, and able to assist other staff with various duties as assigned.
Overview
9
9
years of professional experience
Work History
Delivery Driver
D6 Logistics/Amazon
06.2025 - Current
- Loading, unloading, transporting, and delivering items to clients or businesses in a safe, timely manner.
- Driving an Amazon-branded vehicle, perform pre- and post-trip safety inspections, and adhere to all traffic laws and company policies.
- Provides friendly and professional service to customers. Uses a smartphone for GPS navigation, package scanning, and managing administrative tasks, like clocking in and out.
- Navigate routes efficiently, and complete deliveries despite various weather conditions.
- Lifting packages of up to 50 lbs., getting in and out of a van repeatedly, and keeping pace in a physically demanding job.
- Assist other team members with their routes when needed, also known as a rescue.
- Minimized company liability and risks to loads by obeying traffic laws.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Improved delivery accuracy by diligently checking orders before departure.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Delivered packages to customer doorsteps and business offices.
Truck Transportation Dispatcher
Redrock Logistics
03.2023 - 04.2025
- Coordinated daily transportation schedules to optimize delivery routes and reduce delays.
- Monitored shipment status and communicated updates to drivers and clients effectively.
- Utilized dispatch software to track vehicle locations and ensure timely pickups.
- Resolved logistical issues by collaborating with drivers and warehouse staff to meet customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Tracked and monitored vehicle performance and maintenance.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored vehicle locations to coordinate timely arrivals.
- Facilitated training sessions for new dispatchers, elevating team's overall knowledge and capabilities.
- Maintained accurate and up-to-date records of transportation activities, contributing to seamless operations.
- Collaborated with other departments to ensure coordinated approach to logistics and transportation challenges.
- Coordinated emergency responses for incidents, ensuring public safety and minimal service disruption.
- Coordinated dispatching of 150-plus drivers to accomplish daily delivery requirements.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Worked closely with customers to effectively resolve issues and complaints.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Negotiated contracts with carriers to secure the most cost-effective transportation solutions for customers'' needs.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Assisted in training new dispatchers on operational procedures and software systems.
Dispatcher Management
Union Pacific Railroad
02.2021 - 01.2023
- Supervised daily dispatch operations, ensuring timely train scheduling and resource allocation.
- Implemented process improvements that enhanced communication between crews and dispatch teams.
- Managed team performance, providing coaching to improve operational efficiency and service quality.
- Analyzed operational data to optimize train movements and reduce delays in service delivery.
- Management position, record and data keeping, including handwriting and logging information into the computer system.
- Managing over 50 drivers, including shuttles, yard vans, and road drivers.
- Dispatching drivers to pick up and drop off crew members to their trains.
- Working closely with Yard Masters, Train Masters, and MTOs. Interacting with over 150 crew members. Answering multiple phones, including landlines, cell phones, radios, and intercoms.
- Answering multiple phones, including landlines, cell phones, radios, and intercoms.
- Keeping track of schedules and lunches for my drivers, managing keys and gas cards for drivers.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Monitored and tracked dispatch communication systems.
- Conducted regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
- Collaborated with engineering and maintenance teams to align schedules for track repairs and upgrades.
Administrative Assistant
Department of Rehabilitation Services
04.2017 - 12.2020
- Filing, faxing documents, scanning, copying documents, and putting together orientation packets.
- Answering a multi-line phone system, screening and accessing calls, and responding to inquiries from callers seeking information.
- Maintained organized files and stock supplies to support team needs, and maximize performance.
- Organized and clean mailroom, operated office equipment, prepared outgoing mail, and distributed incoming mail daily.
- Provides excellent customer service by greeting and assisting customers.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in the preparation of reports and presentations, enhancing communication clarity.
Education
High School Diploma -
Mirus Secondary School
Hesperia, CA06-2011
Skills
- Route optimization
- Customer service
- Safety compliance
- Dispatch software
- Multi-Tasking
- Typing 45 wpm
- Office Reception
- Self-driven
- Teamwork
- Adaptability
- Attention to Detail
- Verbal and written communication
- GPS navigation
- Problem-solving
- Dependable and reliable
- Positive attitude
- Training and development
- Logistics management
- Emergency response planning
- Motivation
- Hardworker
Timeline
Delivery Driver
D6 Logistics/Amazon
06.2025 - Current
Truck Transportation Dispatcher
Redrock Logistics
03.2023 - 04.2025
Dispatcher Management
Union Pacific Railroad
02.2021 - 01.2023
Administrative Assistant
Department of Rehabilitation Services
04.2017 - 12.2020
High School Diploma -
Mirus Secondary School