Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
ROBERT LEPINE

ROBERT LEPINE

Dartmouth,Canada

Summary

Dedicated IT support professional with over 10 years of experience in customer service, technical support, and network management. Demonstrated expertise in troubleshooting complex systems, maintaining strong client relations, and providing exceptional customer service. Proficient in various platforms such as Windows, Mac, and network systems. Passionate about implementing best practices in IT solutions to drive productivity improvements.

Overview

16
16
years of professional experience

Work History

Support / Tier 1 Technician

PC Wizrd
05.2016 - 08.2023
  • Provided technical support to business clients via phone and email, handling a wide range of technical issues
  • Supported multiple platforms including Windows, Mac, 3CX phone systems, and Unify networks
  • Performed system analysis, documentation, and testing during platform transitions to improve performance and reduce downtime
  • Built and managed networks both remotely and on-site, ensuring optimal performance for business clients
  • Resolved customer concerns through detailed troubleshooting, resulting in increased customer satisfaction

Analyst / Tier 1 Technician

Supercity Office Systems
02.2019 - 01.2020
  • Delivered customer service and support to business clients, resolving system malfunctions related to computers, networks, and mobile devices
  • Conducted system analysis, documentation, testing, and implementation during transitions, minimizing operational disruptions
  • Enhanced user experience by resolving technical issues promptly and efficiently

Customer Support Specialist

Target CW / Kraken
01.2018 - 09.2018
  • Provided email-based customer support for financial, security, and trading interface inquiries
  • Conducted research projects to expand client base and improve service offerings
  • Managed customer accounts by processing manual forms and performing digital updates, ensuring accuracy of data

Education

High School Diploma -

Cole Harbour District High School
Dartmouth, NS

Skills

  • Customer Service
  • Technical Support
  • System Analysis
  • Network Management
  • Operating Systems
  • Network Technologies
  • Hardware
  • Help Desk Tools
  • Bookkeeping
  • Information Gathering
  • Research
  • Punctuality and Reliability
  • Communication
  • Problem-Solving
  • Attention to Detail
  • Works Well Under Pressure
  • Multitasking and Organization

Certification

  • 3CX Basic Engineer Certification
  • Cisco Network Certification
  • Forklift Operator

References

Available upon request.

Languages

English
Native or Bilingual

Timeline

Analyst / Tier 1 Technician

Supercity Office Systems
02.2019 - 01.2020

Customer Support Specialist

Target CW / Kraken
01.2018 - 09.2018

Support / Tier 1 Technician

PC Wizrd
05.2016 - 08.2023

High School Diploma -

Cole Harbour District High School

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