Robert Jeff Flath
Naicam
Summary
Experienced Property Field Adjuster with a proven track record in claims investigation, damage assessment, and property inspection. Known for enhancing team efficiency and customer satisfaction while mentoring junior adjusters.
Xactimate level 2 certification.
Haag Certified Roofing Certification.
I have participated in several initiatives driving training, management and leadership.
Queens University Workplace Mental Health Leadership Certification completed
Accepted into the Wawanesa Mentorship Program and graduated in 2019
Overview
9
9
years of professional experience
Work History
Cat Field Adjuster
Wawanesa Mutual Insurance
Saskatoon, SK
11.2022 - Current
- Conducted thorough property inspections to assess damages and determine coverage eligibility.
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Evaluated repair estimates and negotiated settlements with contractors and service providers.
- Streamlined claim investigation processes, enhancing efficiency and reducing turnaround times.
- Mentored junior adjusters, providing guidance on best practices in claims handling and customer service.
- Developed training materials to improve team knowledge on emerging industry regulations and standards.
- Implemented quality control measures that increased accuracy in claims assessments by 15%.
- Led initiatives to enhance customer satisfaction through proactive communication and claims updates.
- Streamlined workflow processes by effectively prioritizing and managing multiple claims assignments simultaneously.
- Demonstrated strong negotiation skills in settling claims disputes, achieving mutually agreeable outcomes for both the company and policyholders.
- Updated claim database system with proper and adequate coding and documentation.
- Reduced potential company liabilities with detailed analysis and assessment of property damages.
- Developed strong professional relationships with clients, fostering trust in the company''s ability to handle their claims fairly and efficiently.
- Supported continuous improvement initiatives within the department by participating in training sessions and implementing learned techniques into daily operations.
- Maintained compliance with state regulations and company policies through diligent attention to detail in claim handling procedures.
- Improved claim processing efficiency by conducting thorough field investigations and assessments.
- Reviewed bills, estimates and proofs of loss prior to making settlement and payment of claim.
- Provided expert recommendations on coverage limits based on risk exposure evaluations conducted during site visits.
- Conducted comprehensive research on industry trends to stay informed about new developments in the field adjusting profession.
- Assisted in streamlining internal communication channels between adjusters, management, underwriters, and other departments to facilitate a seamless claims process for clients.
- Enhanced team productivity through effective collaboration with colleagues, sharing best practices and knowledge from experience in the field.
- Worked proactively with insured parties to mitigate further damage and prevent potential safety hazards on affected properties.
- Collaborated with contractors to ensure accurate repair cost estimates and fair settlements for policyholders.
- Made recommendations to manager on damages exceeding adjuster's authority.
- Solicited estimates and photographs on smaller losses with Xactimate.
- Minimized fraudulent claims by meticulously reviewing case details, identifying discrepancies, and reporting findings as necessary.
- Enhanced customer satisfaction by providing timely and accurate updates on the status of their claims.
- Increased customer retention rates by delivering empathetic support during challenging situations for policyholders experiencing loss or damage.
Senior Field Adjuster
Wawanesa Mutual Insurance
Saskatoon, SK
05.2020 - 03.2022
- Managed complex claims investigations, ensuring thorough assessments and timely resolutions.
- Mentored junior adjusters, enhancing team knowledge and efficiency in claims processing.
- Conducted on-site inspections to evaluate damages, utilizing advanced estimating software for accurate reporting.
- Collaborated with legal teams to assess liability and negotiate settlements effectively.
- Analyzed trends in claim data to identify potential fraud and mitigate risks proactively.
- Liaised with clients to deliver exceptional service and maintain strong relationships throughout the claims process.
- Supported departmental goals for continued improvement by participating in ongoing training.
- Conducted thorough on-site inspections to accurately assess damages and determine appropriate compensation amounts.
- Maintained up-to-date knowledge of insurance policies, coverages, endorsements, exclusions, limitations.
- Increased customer satisfaction by efficiently handling and resolving complex claims in a timely manner.
- Collaborated closely with underwriters to ensure risks were properly assessed before policy approval.
- Built strong professional networks within the industry resulting in increased opportunities for collaboration.
- Managed high caseloads by prioritizing tasks and maintaining strict deadlines for claim resolution.
- Coordinated with contractors, engineers, and other professionals to facilitate accurate damage evaluations.
- Established rapport with clients, fostering trust and ensuring clear communication throughout the claims process.
- Reduced fraudulent claims by conducting detailed investigations, identifying discrepancies, and reporting findings as necessary.
- Expedited claim processing by effectively utilizing technology and industry-specific software.
- Enhanced company reputation through thorough investigations, accurate assessments, and fair settlements.
- Negotiated successful settlements with policyholders, minimizing disputes and maintaining positive relationships.
Field Adjuster Machinery
Wawanesa Mutual Insurance
Saskatoon, SK
03.2017 - 05.2020
- Evaluated property damage claims through on-site inspections and detailed analysis.
- Collaborated with policyholders to facilitate claim resolution and ensure satisfaction.
- Documented findings using proprietary software to maintain accurate records of assessments.
- Mentored junior adjusters, providing guidance on best practices and efficient workflow management.
- Developed comprehensive reports outlining claim details, supporting evidence, and recommendations for settlement.
- Liaised with contractors, legal professionals, and internal departments to streamline claim investigations and resolutions.
- Reduced turnaround time for claim resolutions through prompt scheduling of appointments with policyholders following receipt of new assignments.
- Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout the investigation process.
- Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
- Examined claims forms and other records to determine insurance coverage.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Identified suspicious losses and contacted manager for investigative assistance.
- Enhanced customer satisfaction by providing timely and accurate updates on the status of their claims.
- Increased customer retention rates by delivering empathetic support during challenging situations for policyholders experiencing loss or damage.
Education
Chartered Insurance Professional - Insurance And Risk Management
Insurance Institute of Canada
11-2025
Skills
- Liability analysis
- Estimating software
- Construction
- Claims investigation
- Damage assessment
- Property inspection
- Policy interpretation
- Insurance regulations
- Teamwork and collaboration
- Problem-solving
- Insurance policy knowledge
- Time management
- Decision-making
Languages
English
Full Professional
Timeline
Cat Field Adjuster
Wawanesa Mutual Insurance
11.2022 - Current
Senior Field Adjuster
Wawanesa Mutual Insurance
05.2020 - 03.2022
Field Adjuster Machinery
Wawanesa Mutual Insurance
03.2017 - 05.2020
Chartered Insurance Professional - Insurance And Risk Management
Insurance Institute of Canada
I would like to highlight that I am the President of our local church (5 Oaks) in Naicam Sk. I also
I have been elected to the church board as President. I have been tasked to maintain and grow our congregation.
With this position I look after the pastors affairs including remuneration, duties and extra curricular affairs, church property and church affairs and initiatives.
As a board, we meet monthly to discuss and set current affairs as well as future church activities and fund raising. I have implemented initiatives for the pastor to drive home visits, fund raising and community involvement particularly with regards to charity.
We now actively contribute to the local food bank and youth council that includes leadership training and community projects such as providing seniors with creating crafts along with visitations.
I also have contributed as a board member of the local library and museum. Our goals are to increase public usage of the library and museum by increasing advertising, using my Community Day through Wawanesa to organize and set up facilities and facilitate charitable organization.