ROBERT IGOR FLORES
Oshawa,ON
Summary
Highly-motivated leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Table Games Supervisor
Pickering Casino and Resort
Pickering , ON
04.2023 - Current
- Ensured proper table game operations by supervising dealers, observing the play of games, and monitoring gaming activities.
- Maintained accurate records of all cash transactions involving chips and money exchange.
- Provided exceptional customer service to guests playing table games.
- Monitored table game operations for compliance with applicable laws, regulations, policies and procedures.
- Conducted training sessions for new dealers on dealing procedures, game rules and regulations.
Customer Experience Associate
AnywhereWorks
06.2022 - 03.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Created and maintained a positive work environment for customers and colleagues alike.
- Answered incoming calls, emails, and chats in a timely manner.
- Assisted customers with product inquiries and order status updates.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Eastwood BPO
Pampanga, Philippines
09.2018 - 03.2021
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Alorica Clark
Clark Field Pampanga, Philippines
11.2014 - 09.2018
CUSTOMER SERVICE PROFESSIONAL
Marble Slab Company
Riyadh, Saudi Arabia
10.2012 - 11.2014
SALES COUNSELOR
Philam Plans
Manila, Philippines
04.2010 - 10.2012
SENIOR CUSTOMER SERVICE REPRESENTATIVE
AB COMMUNICATION ARTS
Pampanga, Philippines
Education
MBA - Business Administration
Academy of Learning College
Toronto, ON04-2024
Bachelor of Arts - Journalism And Mass Communication
University of The Assumption
Philippines 03-2010
Skills
- High customer service standards
- Service solutions expert
- Conflict resolution proficiency
- Strong problem solving ability
- Adaptive team player
- Policy Enforcement
- VIP Services
- Guest Relations
- Security Management
- Operations Monitoring
Languages
- English, Full Professional Proficiency
- Filipino, Native or Bilingual Proficiency
- Arabic, Limited Working Proficiency
Hobbies and Interests
- Reading
- Sports
- Online Gaming
- Socialization
- Leadership Skills
- Active listening skills
- Energetic work attitude
- Customer service expert
- Escalation Specialist
Certification
- AGCO License
- SmartServe License
Timeline
Table Games Supervisor
Pickering Casino and Resort
04.2023 - Current
Customer Experience Associate
AnywhereWorks
06.2022 - 03.2023
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Eastwood BPO
09.2018 - 03.2021
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Alorica Clark
11.2014 - 09.2018
CUSTOMER SERVICE PROFESSIONAL
Marble Slab Company
10.2012 - 11.2014
SALES COUNSELOR
Philam Plans
04.2010 - 10.2012
SENIOR CUSTOMER SERVICE REPRESENTATIVE
AB COMMUNICATION ARTS
MBA - Business Administration
Academy of Learning College
Bachelor of Arts - Journalism And Mass Communication
University of The Assumption
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