Riding Motorcycle
Robert Dennis Wilson
Red Deer,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Store Manager Sales
Lowe’s Canada (Rona+) Store 83105
Red Deer, AB
07.2020 - 01.2024
- Lead all sales associates and Department Managers in Appliances, Kitchens, Flooring, Windows and Wall, Millwork, Building Materials and Pro Service team to meet or exceed plan budget for sales, Protection Plans, VIP (Pro) signups and sales
- This also includes all PRO sales in the store
- Track take with inventory of appliances to ensure ample stock
- Ensure that all weekly reports are completed by Department Managers in a timely manner as well as completing weekly/monthly recaps for the whole store
- Ensure daily safety reviews are being done by each department and spot-checking different areas each day to ensure compliance
- Problem solving anything customer or store related
- Develop action plans for poor performing departments to bring sales back up
- Scheduleing of associates and Department Managers
- Ensure hours scheduled are within hourly budget
- All other duties as assigned by the Store Manager or District Manager.
Department Manager Appliances/Kitchen/Millwork
Lowe's Canada Store 3105
Red Deer, AB
11.2017 - 07.2020
- Lead hourly sales associates in Appliances and Kitchen to meet or exceed plan budget for sales and Comerco Protection Plans
- Ensure that all associates meet or exceed all customer service expectations from the first interaction to post sale
- Complete all weekly reports as required
- Complete daily safety reviews noting all hazards and correcting those hazards immediately where possible
- Responsible for training and mentoring new associates
- Problem solving i.e
- Fixing customer issues with purchased merchandise or delivery problems
- Load customer vehicles when loaders not available
- Act as MOD when required.
Senior Manager Big Ticket
Sears Canada Store 1430
Grande Prairie, AB
03.2007 - 01.2016
- Created a positive associate experience by working with associates and leaders across all areas of the store
- Ensured customer service expectations, both direct and indirect, were being met, including selling interactions, Customer Service Desk service standards, and after sales service
- Worked with business partners to ensure customer service levels are maintained throughout the customer relationship, including delivery and after-sales service issues
- Drove flawless execution of corporate initiatives and store standards to ensure resources are used effectively in all operational processes, including staffing to potential and merchandising standards within areas of my responsibility
- Recruited new associates for designated areas as required
- Lead the big ticket sales associates to achieve overall plan for the assigned departments, including sales and revenue, protections agreements and returns reduction
- Ensured all associates work in compliance with all laws and regulations and attend and complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others
- Performed other duties as required.
LP Lead
Sears Canada Store 1427
Red Deer, AB
07.2006 - 03.2007
- Responsible for all store related security
- Investigate all cases of theft, fraud, associate/customer accidents
- Responsible for all monthly reports and evaluations
- Chair of Occupational Health and Safety Committee.
Education
Certificate - Assistant Store Manager Leadership Experience
Lowe's University
SSC-Mooresville, North Carolina04-2021
Skills
- Business Development
- Department Oversight
- Stock management
- Loss Prevention
- Customer Relations
- Store Organization
- Relationship building and management
- Issue Resolution
- Workforce Management
- Customer experience
- Performance Evaluations
- Cash auditing
- Display Setup
- Problem-Solving
- Cost Control
- Transaction Processing
- Employee Coaching
- POS Systems
- Inventory Control
- Budgeting and cost control
- Customer Service and Engagement
- Order Management
- Team Building and Leadership
- Upselling and Cross Selling
- Flexible Schedule
- Sales expertise
- Attention to Detail
- Vendor Management
- Microsoft Office Suite
- Team Management
- Staff Supervision
- Pricing and Markdowns
- Consultative Sales
- Motivational Techniques
- Customer Service Management
- Strategic Merchandising
- Assignment Delegation
- Scheduling Coordination
- Sales Techniques
- Hiring and Training
- Work Planning and Prioritization
- Shift Scheduling
- Regulatory Compliance
- Mentoring and Coaching
- Store Opening and Closing
- Time Management
- Inventory counting
- Staff Scheduling
- Staff Management
- Employee Scheduling
- POS systems operations
- Customer Service
- Marketing and Promotions
- Sales Growth
- Incident Reports
- Customer Retention
- Quality Assurance
- Inventory Management
- Employee Development
References
Available upon request
Training
Lowe's University- Assistant Store manager Leadership
Certification
- Lowe's University Assistant Store Manager Leadership Experience certificate
References
References available upon request.
Interests
Drives through the mountains with my wife
Family very important
Awards
United Nations Peace Keeping Medal
Canadian Peacekeepers Service Medal
Meritorious Service Medal
Saskatchewan Protective Services Medal
Timeline
Assistant Store Manager Sales
Lowe’s Canada (Rona+) Store 83105
07.2020 - 01.2024
Department Manager Appliances/Kitchen/Millwork
Lowe's Canada Store 3105
11.2017 - 07.2020
Senior Manager Big Ticket
Sears Canada Store 1430
03.2007 - 01.2016
LP Lead
Sears Canada Store 1427
07.2006 - 03.2007
Certificate - Assistant Store Manager Leadership Experience
Lowe's University
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