Provide social, emotional and educational stability to foster children who have experienced abuse, neglect and/or trauma.
Advocate for foster children's needs through accessing early intervention for infants and toddlers and obtaining testing and services for school age children.
Work with mental health professionals and other community resources both within and outside the home to ensure stability for the child.
In cases where reunification is the goal, develop a healthy dialogue with the foster child's birth family and facilitate, when appropriate, other reunification activities.
Communicate and meet with social workers, school officials, behaviorists, therapists and court officials as needed to meet the needs of foster children in my care.
Credit Analyst
Ford Credit Canada
Edmonton, AB
06.2017 - Current
Performed due diligence on new applicants by verifying income, assets and liabilities through public records or third-party sources.
Evaluated the performance of existing customers by analyzing their past repayment behavior as well as current account status.
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Provided recommendations regarding loans applications based on sound credit evaluation principles.
Communicated regularly with borrowers throughout the application process.
Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.
Monitored existing portfolios for compliance with credit policies and exposure limits.
Reviewed loan applications for accuracy and completeness before submitting them for approval.
Maintained accurate records of all transactions related to credit activities.
Managed workload to meet tight deadlines for credit analysis reports and loan decisioning.
Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
Financial Controller
Shell Oil Global
Cape Town, Western Cape
06.2009 - 02.2016
Created receiving reports and updated vendor balance sheets to record accounts payable.
Processed and sent invoices, adjustments and credit memos to customers.
Assessed billing statements for correct diagnostic codes and identified problems with coding.
Investigated and resolved issues to maintain billing accuracy.
Participated in workshops, seminars and training classes to gain stronger education in industry updates and federal regulations.
Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
Completed billing audits in identified timeframes to report and investigate findings.
Ticketing Staff Member
Swissair ( Swiss international Airline)
Cape Town
09.2007 - 02.2009
Developed strategies to increase efficiency of the ticketing system.
Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
Assisted in the implementation of new ticketing systems.
Generated daily, weekly, monthly reports on ticket sales performance.
Sold, printed, and issued tickets to customers following all applicable guidelines.
Assisted patrons with handicaps to appropriate seating.
Helped travelers find locations within airport complex.
Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
Assisted customers with ticket purchases, trip planning, pricing and scheduling.
Ensured compliance with relevant laws, regulations and industry standards.
Performed quality control checks on tickets prior to release into circulation.
Resolved customer complaints and refunds related to ticketing services.
Maintained records of all transactions associated with ticketing services.
Reconciliation Account Specialist
AGS international Movers
Cape Town, Western Cape
05.2005 - 06.2007
Posted financial data in Excel spreadsheets and managed inventory.
Collaborated with other departments within the organization to investigate any discrepancies found during reconciliation process.
Performed audits of operational and financial areas to check compliance.
Maintained accurate accounts for cash, fixed assets and other transactions.
Delivered superior level of customer service to small business clients.
Managed and trained team members to enhance audit department performance and increase operational efficiency.
Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
Reconciled intercompany accounts ensuring that all transactions are properly recorded and accounted for in both systems.
Education
Master of Science - Financial Analysis
Shell Open University
Houston Texas USA
10-2013
Some College (No Degree) - Advanced Account Admin
CAD Training Center
Cape Town
12-2006
Bachelor of Science - Economics
Universite Marien Ngouabi
Brazzaville Republic Of Congo
12.2004
High School Diploma -
Lycée Technique 1er Mai
Brazzaville Republic Of Congo
07.2001
Diploma - Addiction And Community Heath
Sundance College
Edmonton, AB
Skills
Relationship Building
Friendly, Positive Attitude
Customer Service
Critical Thinking
Reliable & Trustworthy
Flexible Schedule
Team Building
First Aid/CPR
Microsoft Office
Conflict Resolution
Computer Skills
Good Work Ethic
People Skills
Active Listening
Conducting Interviews
Client Advocacy
Languages
French
Native/ Bilingual
English
Full Professional
Additional Information
HOBBIES
Reading, Swimming, Movies, Poetry, Cycling, Traveling, etc.
REFERENCES
CompanyContact PersonPhone No.
Shell Oil Global Albert Tchikadaya +27 21 4240197
AGS Cecile Abrayere +27 21 7881234
Swiss International Airline Austin Roy +27 21 745 6732
Ford Credit Canada Mohammed Ibrahim +1 877 636 7346