Summary
Overview
Work History
Education
Skills
Timeline
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Robert Brown

Oshawa,ON

Summary

Experienced customer service professional with a solid background in customer relations and a proven track record of efficiently resolving inquiries and maintaining high satisfaction rates. Demonstrates the ability to leverage communication and problem-solving skills to enhance the customer experience. Effective team collaborator adaptable to changing needs and consistently focused on achieving results through efficient service. Known for reliability and a proactive approach to meeting organizational goals, strives to deliver exceptional service that exceeds expectations.

Overview

16
16
years of professional experience

Work History

Driver

Amazon
03.2023 - 01.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Utility Manager

OTG Management, Toronto Pearson Airport
09.2019 - 02.2023
    • Successfully managed activities of team members in multiple locations.
    • Collaborated with store management to develop visually engaging floor plans for optimal customer experiences.
    • Distribution of Alcohol, Server Items, and Kitchen supplies to locations throughout Pearson Airport.
    • Sorting, storing, and stocking of new merchandise upon arrival.
    • Interacting with customers along with answering questions and providing directions.
    • Responsible for cleanliness of storage areas, marketplaces, and restaurants.
    • Heavy-Duty Dishwasher Training.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Set up displays of merchandise to market new products to customers.
    • Security clearance received.

Truck Manager

Changes On The Fly
08.2017 - 11.2021
  • Managed a team of drivers, providing support and guidance to improve performance and job satisfaction.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
  • Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
  • Increased overall shop productivity by maintaining a clean and organized work environment.
  • Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Retained a high level of expertise on various vehicle makes and models, allowing for quick identification of necessary services or repairs.
  • Maintained accurate records of trips, mileage, and expenses for accurate billing and reporting purposes.

Call Center Team Lead

Enercare Home Services
09.2013 - 06.2017
    • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
    • Managed high call volume while maintaining a courteous and professional demeanor.
    • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
    • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
    • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Courier Driver/ Mover

PACK 'N' GO International Movers
02.2009 - 10.2014
  • Packed, moved, repaired, organized and rearranged items and materials neatly in variety of locations (i.e Trucks, houses and warehouses).
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Ensured compliance of safety procedures and practices.
  • Operated various pump trucks, pallet jack equipment and other tools.
  • Streamlined invoice processing by implementing efficient data entry techniques and software tools.
  • Made deliveries daily for both residential and commercial clients.
  • Navigational and Driving responsibilities for both moving and eco-waste pickups.
  • Highway and City Driving experience. (Across Southern Ontario, Montreal)

Education

Certificate - International Business

Seneca College of Applied Arts And Technology
Toronto, ON
05.2014

No Degree - Career And Technical Education

Central Commerce Collegiate Institute
Toronto, ON
06.2011

High School Diploma -

FOREST HILL COLLEGIATE INSTITUTE
Toronto, ON
06.2011

Skills

  • Logistics management
  • Record keeping
  • Effective multi-tasking
  • Quality assurance
  • Client relationship management
  • Professional driving
  • Experienced with logistics software tools
  • Proficient in computer applications
  • Effective time management

Timeline

Driver

Amazon
03.2023 - 01.2025

Utility Manager

OTG Management, Toronto Pearson Airport
09.2019 - 02.2023

Truck Manager

Changes On The Fly
08.2017 - 11.2021

Call Center Team Lead

Enercare Home Services
09.2013 - 06.2017

Courier Driver/ Mover

PACK 'N' GO International Movers
02.2009 - 10.2014

Certificate - International Business

Seneca College of Applied Arts And Technology

No Degree - Career And Technical Education

Central Commerce Collegiate Institute

High School Diploma -

FOREST HILL COLLEGIATE INSTITUTE

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Robert Brown