Roberta l. McIlroy

Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments. Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Demonstrated respect, friendliness and willingness to help wherever needed. Passionate about learning and committed to continual improvement. Managed time efficiently in order to complete all tasks within deadlines. Organized and detail-oriented with a strong work ethic. Paid attention to detail while completing assignments. Strengthened communication skills through regular interactions with others. Learned and adapted quickly. Developed and maintained courteous and effective working relationships. Demonstrated strong organizational and time management skills while managing multiple projects.

I am accountable for insuring the meticulous cleaning and sanitization of the female washroom hourly, as well as maintaining the lobby area and family washroom. Internal and external garbage receptacles must be kept from overflowing. The parking lot requires daily clean up. Notably, during summer months our responsibilities extend to the upkeep of the park and pick up area.

As a trained retail professional, I managed cash and lottery transactions, maintained shelf inventory and insured proper product facing. We conducted regular temperature checks on refrigeration units every 4 hours to guarantee food safety. Other responsibilities included logging expiry dates, tracking condemned products and waste and participating in weekly inventory accounts With a keen eye for detail, I delivered prompt customer service and precise cash handling. Furthermore, I prioritized general cleaning duties at the end of every shift and insured seamless transition for the next team.

As a seasoned Tim Hortons team member for 5 1/2 years. I took on diverse roles such as Baker, Trainer and Midnight Supervisor. My key duties involved managing customer orders, serving coffee and donuts, maintaining swift and accurate food preparation, and demonstrating expertise in cash handling. I prioritized customers satisfaction and accuracy

In my capacity as a call center, representative I underwent comprehensive training in multiple disciplines encompassing activations, Consumer credit applications, offline activations, technical support and business care. Periodically, I engaged directly with customers to resolve issues. Key responsibilities, included activating cell phones and performing credit assessments for potential customers. Additionally, I coordinated transfers to technical support teams to address minor technical problems. As a business care representative I supported business clients with account activations, user management and technical support for new services.

Cash management for fuel desk operations, incorporated grocery and ancillary. Sales maintain waste scale for large vehicles, including tractor-trailers, motor homes and substantial trucks, which included tandem trucks, daily POS settlements and accurate cash count.

In addition, I answered the phones and conducted pump startup for tractor trailers, as well as ran fax machine.

My key responsibilities included meticulously detailing rental vehicles, transporting customers to and from locations. Managing phone inquiries and administering rental agreements through data entry. Additional duties comprised of end of day vehicle transfers, POS sales settlements, cash reconciliation and inventory counting.

In addition to cutting keys for customers my duties allowed for a keen eye to detail while engraving plastic metals and glass.
In addition, we conducted quarterly Inventory counts, nightly cash count and deposits, as well as, corporate orders for major companies and wedding orders.