Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberta Hiren

Vernon

Summary

Dynamic Administrative Assistant with a proven track record at Castle Cheese West, excelling in customer service and meticulous data entry. Recognized for enhancing team efficiency through effective scheduling and professional communication. Adept at managing complex calendars and fostering strong client relationships, ensuring seamless operations and timely project completion.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Castle Cheese West
08.2015 - Current


  • Coordinated scheduling and appointments, streamlining calendar management for team efficiency.
  • Supported data entry tasks, maintaining accurate records in electronic filing systems.
  • Drafted and formatted documents, enhancing professional presentation of internal communications.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.

Customer Service Cashier

Cherryville Emporium
08.2008 - 08.2015

Greeted customers, baked, stocked shelves

  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent auditing practices.
  • Trained new cashiers on operational procedures and customer engagement techniques.
  • Collaborated with team members to improve overall store operations and customer satisfaction.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

GED -

North Okanagan Correspondence

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Time management
  • Microsoft outlook
  • Customer relations
  • Critical thinking
  • Strong problem solver
  • Scheduling
  • Verbal communication
  • Data organization
  • Deadline oriented
  • Professional and mature
  • Invoice processing
  • Meticulous attention to detail
  • Multi-line phone systems
  • Meeting arrangements

Languages

English
Elementary

Timeline

Administrative Assistant

Castle Cheese West
08.2015 - Current

Customer Service Cashier

Cherryville Emporium
08.2008 - 08.2015

GED -

North Okanagan Correspondence
Roberta Hiren