Roberta Edmondson
Elevance Health
Brandon,FL
20
years of professional experience
Experienced Senior Customer Service Representative skilled in problem-solving and conflict resolution. Specializes in coordinating communication to enhance customer experiences and manage live chat support in high-pressure environments. Focused on improving customer satisfaction and streamlining support processes through effective conflict management and quality assurance.
Customer service professional with strong background in managing customer interactions and resolving issues promptly. Committed to enhancing team collaboration and achieving consistent results. Recognized for adaptability in dynamic environments and proficiency in handling customer concerns and inquiries.
Work History
Senior Customer Service Representative
20 Years 3 Months- Resolved complex issues using problem-solving techniques, enhancing customer satisfaction.
- Coordinated interdepartmental communication to streamline processes and elevate customer satisfaction.
- Assisted customers with inquiries regarding health plans and services, ensuring clear understanding of available options.
- Worked remotely for over six years.
Education
High School Diploma
Skills
Customer support
Call center experience
Live chat support
Customer relationship management
Customer engagement
Service recommendations
Quality assurance
Process improvement
Problem-solving skills
Conflict management
De-escalation techniques
Timeline
Senior Customer Service Representative
Elevance Health
02.2006 - 05.2026Read More
Brandon Senior High School
High School Diploma
Read More