Roberta De Santis
Innisfil
Summary
Detail-oriented Environmental Services Professional experienced in maintaining high cleanliness standards and adhering to safety protocols. Managed multiple priorities effectively while fostering professional relationships and enhancing service quality. Committed to supporting operational excellence through strong organizational skills and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Simcoe Manor
Beeton, Ontario
06.2024 - Current
- Utilized cleaning supplies, chemicals, and equipment effectively to ensure optimal sanitation.
- Executed scheduled daily, weekly, and monthly cleaning tasks efficiently.
- Maintained cleanliness. Sanitized restrooms, lobbies, hallways, breakrooms, and all public areas.
- Wiped down surfaces and refilled soap and hand sanitizer, maintaining hygiene standards and preventing germ spread.
- Dusted, swept and mopped to maintain clean, a safe environment for clients.
- Emptied trash cans regularly from rooms, bathrooms, and hallways to maintain cleanliness.
- Prepared cleaning cart with essential supplies to facilitate efficient cleaning operations.
- Followed safety protocols for handling hazardous materials such as biohazardous waste.
- Responded promptly to housekeeping requests, enhancing service quality for staff and visitors.
Environmental Services Manager
Bella Casa Cleaning
Alliston, Ontario
04.2016 - Current
- Managed daily operations of environmental services for residential and commercial properties, ensuring high standards of cleanliness and compliance.
- Delegated tasks and monitored performance to uphold company standards and improve service quality.
- Trained team members in proper cleaning and sanitizing procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw multiple projects simultaneously to ensure all tasks were completed.
- Addressed customer complaints quickly and efficiently, enhancing customer satisfaction and loyalty.
- Delegated tasks and prioritized responsibilities for employees.
- Ensured that all employees involved in environmental services activities received appropriate safety training.
Education
Project Management
Sheridan College Institute of Technology And Advanced Learning
OakvilleBusiness Administration And Management
Humber College
TorontoSkills
- Sanitation procedures
- Surface disinfection
- Infection control
- Chemical handling
- Safety adherence
- Quality assurance
- Equipment operation
- Time management
- Attention to detail
Languages
English
Full Professional
Spanish
Full Professional
Italian
Full Professional
Portuguese
Limited
Certification
- WHMIS
- Psychological Health and Safety Awareness Training
- Infection Prevention Control
- LTC-Long Term Care and Seniors Annual Education
Affiliations
- Pickelball, Tennis, Reading, Traveling, outdoor activities
Timeline
Environmental Services Housekeeper
Simcoe Manor
06.2024 - Current
Environmental Services Manager
Bella Casa Cleaning
04.2016 - Current
Project Management
Sheridan College Institute of Technology And Advanced Learning
Business Administration And Management
Humber College