Roberta Delemos
Montréal,Canada
Summary
Client Success and Operations Coordinator focused on delivering results, bringing over 5 years of administrative and coordination expertise. Adept at managing intricate client-facing programs, ensuring precise reporting and operational efficiency utilizing CRM tools. Bilingual in French and English, with strong skills in workflow coordination and technological adeptness in various tools.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
ADMINISTRATIVE & OPERATIONS COORDINATOR
Maison de l'amitié
Montréal, Canada
08.2025 - 01.2026
- Coordinated administrative and operational workflows, improving service delivery in high-volume, multilingual environment.
- Ensured data accuracy and compliance through effective utilization of CRM tools (CiviCRM).
- Managed registrations, scheduling, and operational follow-up during peak periods to ensure seamless service.
- Documented processes to streamline workflows and enhance operational efficiency.
ADMINISTRATIVE ASSISTANT
Camorim Serviços Marítimos
, Brazil
04.2019 - 01.2024
- Collected, verified, and reconciled operational and financial data to ensure accuracy across reports and records.
- Coordinated supplier transactions and monitored payment schedules, maintaining financial documentation that enhanced operational efficiency.
- Collaborated with internal teams to streamline information flow between operations and finance, facilitating timely and accurate communication.
- Performed regular data validation and reconciliation using spreadsheets to support cost tracking and operational audits.
- Standardized data entry and verification processes, enhancing workflow efficiency and reducing errors in data management.
- Supported maritime logistics operations by implementing back-office and financial controls that ensured compliance and accuracy.
FOUNDER & CONSULTANT
RDL Solutions
, Brazil
01.2010 - 01.2022
- Managed client projects to facilitate effective communication and operational efficiency.
- Utilized remote collaboration tools to enhance communication and streamline project workflows.
- Provided administrative support, translation services, and communication training to improve team collaboration and effectiveness.
- Provided language consultation in Brazil, enhancing interactions and promoting cultural exchange.
- Passionate about creating efficient workplaces, collaborating in tech-driven environments, and delivering customer-focused solutions through proactive problem-solving.
Education
Attestation de Apécialisation Professionnelle - Représentation (français)
Collège Supérieur de Sherbrooke
Diplôme d'études professionnelles - Secretariat (français)
Collège Supérieur de Montréal (C.S.M) INC.
Postgraduate Diploma - English-Portuguese Translation
Estácio
Bachelor of Science - Biology/Biological Sciences, General
Universidade Santa Úrsula
Skills
- Administrative Support
- Workflow Optimization
- CRM management
- Data management
- Google Workspace, Spreadsheets
- Data Privacy
- Customer Success
Certification
Positive Psychology Practitioner & Trainer
Timeline
ADMINISTRATIVE & OPERATIONS COORDINATOR
Maison de l'amitié
08.2025 - 01.2026
ADMINISTRATIVE ASSISTANT
Camorim Serviços Marítimos
04.2019 - 01.2024
FOUNDER & CONSULTANT
RDL Solutions
01.2010 - 01.2022
Attestation de Apécialisation Professionnelle - Représentation (français)
Collège Supérieur de Sherbrooke
Diplôme d'études professionnelles - Secretariat (français)
Collège Supérieur de Montréal (C.S.M) INC.
Postgraduate Diploma - English-Portuguese Translation
Estácio
Bachelor of Science - Biology/Biological Sciences, General
Universidade Santa Úrsula